National Tech Support Specialist: Complex Diagnostics & Onsite Help
Stiles Machinery
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Job summary
Stiles Machinery seeks a National Technical Support Specialist to diagnose and resolve complex issues across Woodwop software, hardware, and machine operations. This role serves as a second-level support resource for customers, FSRs, and internal teams, with on-site visits as needed.
Responsibilities include troubleshooting software, coordinating with manufacturers, documenting cases, and ensuring timely resolution.
Qualifications
- Technical schooling, apprenticeship programs, or bachelor's in computer science or software engineering.
- Experience with Woodwop is a nice to have.
- Strong diagnostic skills for Software and Application.
- Willingness to travel domestically and internationally.
- Valid driver’s license.
Responsibilities
- Identify and comprehend customer issues across software and application domains.
- Take ownership of national-level technical support cases and ensure timely resolution.
- Troubleshoot Woodwop Software, Nesting, Scanners, Barcode topics and other Homag Software.
- Act as liaison to manufacturers for escalated issues.
- Collaborate with Parts Department for technical issues and parts identification.
- Document work performed, problems encountered, and customer feedback in call reports.
- Perform on-site machine service when remote resolution is not possible.
Skills
Education
Tools
Job description
Stiles Machinery seeks a National Technical Support Specialist to diagnose and resolve complex issues across Woodwop software, hardware, and machine operations. This role serves as a second-level support resource for customers, FSRs, and internal teams, with on-site visits as needed.
Responsibilities include troubleshooting software, coordinating with manufacturers, documenting cases, and ensuring timely resolution.
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