IT Software Support Technician

Steel Dynamics, Inc; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Steel Dynamics, Inc. provides software support for SDI & OmniSource end users. You will answer help desk calls, log requests, troubleshoot issues, and monitor resolutions to ensure timely problem resolution.

Responsibilities include assigning work orders, following up on status, verifying information with managers, and communicating progress to users. You will support Retail equipment such as ATM, printers, cameras, and scale interfaces, and travel periodically to remote locations to assist

Qualifications

• Excellent problem-solving skills and team collaboration.
• Understanding of business processes, transaction flows, and compliance requirements.
• Positive attitude and highly motivated.
• Team player with excellent communication skills.
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Responsibilities

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service.

Skills

Problem solving

Team player

Communication skills

Customer service

Understanding business processes

Policy compliance

Education

Associate degree or equivalent technical work experience

Tools

Windows

Microsoft Office

Job description

Steel Dynamics

This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service.

Required

• Excellent problem-solving skills and work well in a team environment
• Understanding of business processes, transaction flows, and compliance requirements
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Preferred

• Associate degree or equivalent technical work experience (3 years).
• Knowledge of various versions of Microsoft Windows and Office.
• The ideal candidate would be energetic, detail oriented, and organized.
• Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.