IT Software Support Technician

Steel-Dynamic; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Steel Dynamics is seeking a Software Support Specialist to provide end-user technical support for SDI & OmniSource environments. You will handle help desk calls, log and troubleshoot issues, and monitor resolutions.

The role includes assisting with retail equipment and occasional travel to remote sites to support IT technicians. The ideal candidate will have strong problem-solving abilities, teamwork, and excellent communication.

Qualifications

• Excellent problem-solving skills and ability to work in a team.
• Understanding of business processes, transaction flows, and compliance requirements.
• Positive attitude, highly motivated and reliable.
• Strong communication skills and customer service orientation.
• Ability to communicate timely and follow policies and procedures.
• Knowledge of Windows and Microsoft Office applications.

Responsibilities

• Answer service desk calls and log requests in the help desk system.
• Troubleshoot software issues and document resolutions.
• Assign and track work orders; update users on status.
• Verify information with managers and coordinate progress.
• Support retail equipment (ATM, printers, cameras, scale interface).
• Occasionally travel to remote locations to assist other IT technicians.
• Maintain professional representation of the company and deliver excellent customer service.

Skills

Problem solving

Team player

Communication skills

Customer service

Compliance knowledge

Timely communication

Motivation

Business processes understanding

Education

Associate degree

Tools

Windows & Microsoft Office

Job description

Subsidiary

Steel Dynamics

Overview

This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.

Responsibilities

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service.

Qualifications

Required

• Excellent problem-solving skills and work well in a team environment
• Understanding of business processes, transaction flows, and compliance requirements
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Preferred

• Associate degree or equivalent technical work experience (3 years).
• Knowledge of various versions of Microsoft Windows and Office.
• The ideal candidate would be energetic, detail oriented, and organized.
• Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.