IT Site Services Specialist: ITIL-Driven End-User Support

Trigyn Technologies Limited.; Town of Marcy (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

TRIGYN TECHNOLOGIES, INC. is seeking an IT Site Service Specialist in upstate New York to manage IT activities and ensure reliable IT services that align with department goals.

The role covers end-user support, maintenance of IT resources, problem resolution, and collaboration across teams. Requires 5+ years of related experience with Associate's or 3 years with a Bachelor's, ITIL V4 preferred.

Qualifications

• Formal IT education with hands-on IT experience in enterprise services.
• Experience with ITIL processes and incident management systems.
• Experience supporting Windows and MacOS end-user environments.
• Familiarity with Microsoft 365 apps and collaboration tools.

Responsibilities

• End-user support and maintenance of IT resources for reliability.
• Assist in monitoring IT standards, testing, and deployment of new systems.
• Help ensure timely service fulfillment and incident resolution.

Skills

ITIL processes

Windows

MacOS

Microsoft 365

Communication

Risk management

End-user devices

Active Directory

Remote Desktop

Education

Associate’s degree

Bachelor’s degree in computer science

ITIL V4

Tools

ServiceNow

Remedy

Active Directory

Remote Desktop

Job description

TRIGYN TECHNOLOGIES, INC. is seeking an IT Site Service Specialist in upstate New York to manage IT activities and ensure reliable IT services that align with department goals.

The role covers end-user support, maintenance of IT resources, problem resolution, and collaboration across teams. Requires 5+ years of related experience with Associate's or 3 years with a Bachelor's, ITIL V4 preferred.