IT Support Engineer: Fast-Track Tech Troubleshooter

SI Group; Rotterdam Junction (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SI Group in New York State is seeking an IT Support Engineer to provide Tier I & II end-user support, configuring and troubleshooting hardware, software, and local infrastructure. You will resolve incidents, document through the ITSM system, and escalate when needed.

Responsibilities include Windows OS and Office 365 support, hardware and peripheral troubleshooting, Active Directory provisioning, and maintaining asset inventories.

Qualifications

• BS Degree; equivalent relevant experience will be considered.
• Experience with ITSM and ITIL tools.
• Minimum of 2 years previous IT administrator level work experience.
• Previous experience in chemical industry or a manufacturing environment preferred.
• Experience with security, technical, analytical, decision making, and problem-solving.

Responsibilities

• Provide Tier I & II end-user support and document resolutions in ITSM.
• Triage, troubleshoot, and resolve IT incidents; escalate as needed.
• Install, upgrade, support and troubleshoot Windows client OS, Office 365, and desktop apps.
• Maintain hardware, printers, and other peripherals; troubleshoot issues.
• Manage Active Directory user accounts and access provisioning.
• Update IT Hardware and Software Asset Inventory in ITSM.
• Document local network and infrastructure.
• Create or update SOPs as required.
• Provide or recommend computer-related training and knowledge base contributions.
• Own or assist in administration of assigned software platforms to ensure service availability.

Skills

IT support

Troubleshooting

User provisioning

Security awareness

Analytical thinking

Problem solving

Education

BS Degree or equivalent

Tools

ITSM tools

ITIL tools

Job description

SI Group in New York State is seeking an IT Support Engineer to provide Tier I & II end-user support, configuring and troubleshooting hardware, software, and local infrastructure. You will resolve incidents, document through the ITSM system, and escalate when needed.

Responsibilities include Windows OS and Office 365 support, hardware and peripheral troubleshooting, Active Directory provisioning, and maintaining asset inventories.