IT Specialist I - Frontline Tech Support (Travel to Sites)

RiseWell Community Services; Coram (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K plan with employer match

Paid time off

13 paid holidays

Disability insurance

Life insurance

Employee assistance program

Flexible work schedules

Career growth opportunities

Supplemental insurance options

Pet insurance

Educational advancement encouragement

Employee discounts on entertainment

Job summary

RiseWell Community Services is seeking a full-time IT Specialist I to join the IT team in Medford, NY. The role provides first-level IT support for end users, troubleshooting hardware and software issues, and ensuring daily operations run smoothly.

The position requires travel to RiseWell sites across Nassau, Suffolk, and NYC boroughs to support IT needs. A NY driver’s license is required, and prior experience with device deployment and asset tracking is preferred.

Qualifications

• 2 years of experience providing technical support, troubleshooting hardware and software issues, and supporting end-user systems.

Responsibilities

• Provide front-line help desk support for end-user issues and requests.
• Troubleshoot hardware, software, and connectivity issues and escalate to Tier 2 as needed.
• Configure and deploy agency-issued devices including laptops, tablets, and mobile devices.
• Maintain inventory of IT equipment and track asset assignments.
• Process communications system requests.
• Provide user training and ongoing support on agency systems and applications.
• Maintain records, logs, and databases related to IT assets and support activities.
• Enforce IT policies and perform routine device audits for compliance and quality assurance.
• Provide backup support for communications systems as needed.
• Perform all other job duties as assigned.

Skills

Technical Support

End-User Support

Hardware Troubleshooting

Software Troubleshooting

Driver's License

Job description

RiseWell Community Services is seeking a full-time IT Specialist I to join the IT team in Medford, NY. The role provides first-level IT support for end users, troubleshooting hardware and software issues, and ensuring daily operations run smoothly.

The position requires travel to RiseWell sites across Nassau, Suffolk, and NYC boroughs to support IT needs. A NY driver’s license is required, and prior experience with device deployment and asset tracking is preferred.