IT Support & Training Specialist - Child Welfare Apps

Trigyn Technologies Limited.; Town of Mount Pleasant (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

TRIGYN Technologies, Inc. seeks an IT Support Specialist in Valhalla, NY to provide user support for child welfare applications. You will deliver on-site instruction, respond to inquiries by phone, email, and in person, and help ensure data entry compliance.

You will also review training materials, present to staff, and assist with data warehouse support, requiring strong independent work skills and 3 years of relevant IT experience in child welfare environments.

Qualifications

• 36 months IT support experience in a Child Welfare environment.
• 36 months experience providing implementation support for new application builds in a child welfare environment.
• 36 months of experience providing on-site user support for a large scale (15k+ users) distributed child welfare application.
• 36 months of experience working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support.
• Bachelor’s Degree.

Responsibilities

• Provide user support via in-person, email and telephone.
• Provide direct, on-site instruction to individual users and small groups.
• Provide instruction on newly released functionality.
• Deliver presentations to line staff.
• Monitor compliance with data entry requirements.
• Review training materials.
• Provide technical assistance with data warehouse.

Skills

IT support

Independent worker

Child welfare environment

Large-scale rollout experience

Education

Bachelor's Degree

Tools

Data warehouse

Job description

TRIGYN Technologies, Inc. seeks an IT Support Specialist in Valhalla, NY to provide user support for child welfare applications. You will deliver on-site instruction, respond to inquiries by phone, email, and in person, and help ensure data entry compliance.

You will also review training materials, present to staff, and assist with data warehouse support, requiring strong independent work skills and 3 years of relevant IT experience in child welfare environments.