IT Services & Strategy Lead

PNM; Albuquerque (NM); Sur place; USD 95 000 - 161 000; Plein temps

Résumé du poste

PNM is seeking a Manager, IT to lead the development and execution of service plans for a business unit within Information Services. The role coordinates with Telecommunications, IS clients, and senior management to ensure delivery of high‑quality IT services.

The ideal candidate has the ability to manage budgets, negotiate SLAs, and lead a team including project managers and technical personnel. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree in Information Resource Management, Business Computer Systems, Computer Science or management with five to seven years related experience.
• Communication skills including reading, analyzing, and interpreting complex information; ability to present to senior management.
• Strong analytical and problem‑solving abilities with experience in service planning and project coordination.

Responsabilités

• Develops service plans for a business unit or service areas
• Negotiates, updates, manages, and reports on service level agreements and addendums in support of service plan
• Reports for IS and Client Management with help from IS staff
• Coordinates and manages all client requests for development, personal computers, telephones, consulting, vendors, RFP development, and RFI development
• Gathers resources from support groups
• Develops the annual budget, which supports the implementation of approved plans and projects
• Monitors performance against established plan to stay within budget, ensures client satisfaction, and deliver quality services and systems
• Participates as key member of senior IS management team to develop, coordinate, and execute overall Information Technology and IS Business Plans
• Manages a group that may include project managers, project coordinators, consultants, and technical personnel

Connaissances

Leadership

Communication

Cross-functional teamwork

Customer service support

Technical project management

IVR familiarity

Formation

Bachelor's degree in Information Resource Management, Business Computer Systems, Computer Science or management with five to seven years related experience

Outils

Microsoft Office 365

Description du poste

PNM is seeking a Manager, IT to lead the development and execution of service plans for a business unit within Information Services. The role coordinates with Telecommunications, IS clients, and senior management to ensure delivery of high‑quality IT services.

The ideal candidate has the ability to manage budgets, negotiate SLAs, and lead a team including project managers and technical personnel. Strong communication and analytical skills are essential.