Strategic IT Operations Leader: Service Delivery & Projects

Pinnacle Partners, Inc; Terre Haute (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/ or

Vision plans

Job summary

Pinnacle Partners, Inc. is seeking a Director of IT to lead our client's technology environment from the ground up. You will steward IT services, supervise a small support team, and guide strategic initiatives to successful completion.

You will collaborate with leadership, manage budgets, and implement change management practices while ensuring high customer service standards and reliable technology operations across the organization.

Qualifications

• Bachelor’s degree required.
• 3–5 years of supervisory IT experience.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to manage multiple strategic projects and deadlines.
• Discretion and confidentiality when handling sensitive data and admin access.
• Experience with change management and process re-engineering.
• Understanding of enterprise IT components including wired/wireless networks, VoIP, Active Directory, LDAP, and information security.
• Familiarity with desktop management tools and IT troubleshooting.

Responsibilities

• Lead IT operations and service delivery.
• Liaise between leadership and central IT, improving service delivery.
• Foster a customer service oriented team culture.
• Hire, supervise, and develop IT staff, enforcing policies.
• Oversee the IT help desk to meet SLAs.
• Manage hardware and software assets.
• Run IT change control following change management processes.
• Contribute to IT budgeting and spending on technology services.
• Lead projects to completion using project management practices.

Skills

Leadership

IT operations

Project management

Troubleshooting

Change management

Team supervision

Communication

Policy compliance

Education

Bachelor’s Degree

Tools

Active Directory

LDAP

VoIP

Desktop management tools

Job description

Pinnacle Partners, Inc. is seeking a Director of IT to lead our client's technology environment from the ground up. You will steward IT services, supervise a small support team, and guide strategic initiatives to successful completion.

You will collaborate with leadership, manage budgets, and implement change management practices while ensuring high customer service standards and reliable technology operations across the organization.