IT Services Lead – Hands-On Tech Manager (Equity)

SpaceXAI; Memphis (TN); On-site; USD 92,000 - 138,000; Full time

Benefits offered by this job

Equity

Comprehensive medical coverage

Vision coverage

Dental coverage

Access to a 401(k) retirement plan

Short & long-term disability insurance

Life insurance

Various other discounts and perks

Job summary

SpaceXAI is seeking a hands-on IT Services Manager to lead a world-class team responsible for end-user support, hardware deployment, and non-standard solutions. This role blends coaching with technical contribution and requires someone who thrives in a fast-paced environment.

The ideal candidate will recruit and train technicians, manage workflows, monitor ticket quality, and partner with management to plan projects. Willingness to travel and extended hours may be required.

Qualifications

• Minimum 3+ years’ experience in a corporate IT Helpdesk and/or desktop support environment.

Responsibilities

• Recruits, trains, and evaluates IT Services technicians.
• Delegates tasks and develops work schedules.
• Closely monitors ticket queue to provide quality assurance of tickets in progress.
• Is hands-on; resolves difficult issues; identifies/fixes root causes for problems; and finds better ways to do things.
• Works with management to plan, coordinate and supervise the execution of projects, work assignments and workloads for IT technicians.
• Provides reports on IT technician activities, performance, and operational issues.
• Resolves, routes, or escalates service requests to functional teams as necessary.
• Works with team and peers to identify processes that require improvement.
• Participates in the IT Services supply chain, purchasing and distribution process.
• Works with IT Logistics to manage the inventory of products stored within the IT Services warehouses.
• Collaborates closely with 3rd party vendors to build strong and long-lasting relationships.

Skills

Team leadership

Hiring

Coaching

Customer service

Problem solving

Prioritization

Communication

Documentation

Time management

Job description

SpaceXAI is seeking a hands-on IT Services Manager to lead a world-class team responsible for end-user support, hardware deployment, and non-standard solutions. This role blends coaching with technical contribution and requires someone who thrives in a fast-paced environment.

The ideal candidate will recruit and train technicians, manage workflows, monitor ticket quality, and partner with management to plan projects. Willingness to travel and extended hours may be required.