IT Services & End-User Support Engineer

Turner Construction Company

Augusta (GA)

On-site

USD 60,000 - 80,000

Full time

5 days ago

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Job summary

Turner Construction Company is seeking an IT IS support professional in Augusta, GA to assist with end-user IT issues across local and enterprise levels. You will liaise with the IS team to plan, deploy, and support technology implementations, ensuring smooth operations for voice, data, apps, and devices.

The role requires hands-on troubleshooting, adherence to security standards, and ability to document and escalate issues.

Qualifications

Bachelor’s degree or current IT certifications equivalent.
Experience with ticket management systems.
Basic desktop and systems support and troubleshooting knowledge.
Familiar with Windows Server Admin and Active Directory.
Experience deploying Windows 10/11 and MS Office/SharePoint.
Knowledge of VOIP, LAN/WAN, printers, and mobile device management.
Strong written and verbal communication; ability to work independently or in a team.

Responsibilities

Assist with troubleshooting and resolving end-user IS issues related to voice, data, apps, hardware, and workstation configuration.
Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services.
Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices.
Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team.
Maintain updated documentation of assigned requests within ticket management system.
Support development of knowledge-based articles based on ticket resolutions as applicable.
With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment.
Support data migrations, archive data, and manage data user permissions.
Assist with implementing projects following Turner IS methodology for change management including scope, schedule and budget.
Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste.
Provide information for briefings at IS management meetings.
Other activities, duties, and responsibilities as assigned.