Remote IT Systems & End-User Support Engineer

Turner Construction Company; Augusta (GA); Presencial; USD 52.000 - 82.000; Jornada completa

Descripción de la vacante

Turner Construction Company is seeking an Information Systems support specialist to assist with planning, coordinating, and deploying IS technology across local offices and project sites.

The role focuses on diagnosing end-user issues, applying IS policies, and maintaining documentation and knowledge base articles. Strong communication and team collaboration are essential for success in a fast-paced construction environment.

Formación

• Minimum of 3 years of related experience and pursuing/holding a Bachelor’s Degree in Information Services, CS, Operations, Management or related field, or with IT certifications.
• Ticket management system experience.
• Basic desktop and systems support and troubleshooting knowledge.
• Basic knowledge of Windows Server Administration and Active Directory.
• Familiar with Windows 10/11 deployment.
• Proficient with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications.
• Basic knowledge of telephone equipment, VOIP, LAN/WAN, printers, and malware/AV software.
• Familiar with continuous improvement concepts and IT process enhancements.

Responsabilidades

• Assist with and provide support for IS technologies and end-user issues at local, regional, and enterprise levels.
• Troubleshoot, support, and resolve end-user IS issues; document in ticketing system and provide updates and resolutions.

Conocimientos

Ticket management system

Desktop & systems support

Windows Server Administration

Active Directory

Windows 10/11 deployment

Microsoft 365 / SharePoint / OneDrive

Two-factor authentication

Data migrations

Mobile Device Management

VOIP / LAN-WAN basics

Printer support

Malware / antivirus basics

Continuous improvement

Communication skills

Educación

Bachelor’s Degree in Information Systems / Computer Science / Operations / Management or related

Certifications (A+, Network+, MCP) or equivalent training

Herramientas

Ticketing system

Office 365

Descripción del empleo

Turner Construction Company is seeking an Information Systems support specialist to assist with planning, coordinating, and deploying IS technology across local offices and project sites.

The role focuses on diagnosing end-user issues, applying IS policies, and maintaining documentation and knowledge base articles. Strong communication and team collaboration are essential for success in a fast-paced construction environment.