IS Services & Support Engineer – End-User Tech Pro

Turner Construction Company; Augusta (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Turner Construction Company is seeking an IT Support Specialist to assist with end-user services across local, regional, and enterprise levels. You will troubleshoot hardware, software, network, and application issues and document resolutions in the ticketing system.

Role requires collaboration with IS teams, adherence to security standards, and the ability to support data migrations, backups, and change management within Turner IS tools and processes.

Formación

• Minimum 3 years of related IS/IT experience or equivalent
• Ticket management system experience required
• Solid desktop and systems support knowledge; Windows Server Administration and Active Directory familiarity

Responsabilidades

• Troubleshoot and resolve end-user issues related to IS voice, data, apps, hardware, and network
• Document issues in ticketing system and provide timely updates to users
• Support IS security policies and standards and assist with data migrations and backups

Conocimientos

End-user support

Ticketing system

Windows Server

Active Directory

Microsoft Office 365

Communication skills

Educación

Bachelor’s Degree or IT certifications (A+, Network+, MCP)

Herramientas

Windows OS deployment

VOIP

SharePoint

Mobile Device Management

Printer/Scanner support

Descripción del empleo

Turner Construction Company is seeking an IT Support Specialist to assist with end-user services across local, regional, and enterprise levels. You will troubleshoot hardware, software, network, and application issues and document resolutions in the ticketing system.

Role requires collaboration with IS teams, adherence to security standards, and the ability to support data migrations, backups, and change management within Turner IS tools and processes.