IT Services Business Development Specialist

Cogent Analytics; Traverse City (MI); Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health

Dental

Vision

PTO

Job summary

Cogent Analytics is seeking a Business Development Representative to generate new business and expand the client base across managed IT, cybersecurity, VoIP, and co-managed IT services. The role covers multi-county regional territory with a field-based/hybrid schedule and regular client/site visits.

You will collaborate with leadership and technical teams to scope opportunities, craft proposals, and onboard new accounts while supporting revenue growth and customer satisfaction.

Qualifications

• Experience not required but beneficial in outside sales or account management.
• Familiarity with B2B recurring-revenue services is a plus.

Responsibilities

• Build and maintain trusted relationships with newly acquired clients to support long-term retention.
• Serve as the primary point of contact throughout the sales cycle, assessing each prospect’s IT environment, compliance needs, and service expectations.
• Identify opportunities to expand new accounts with managed security, VoIP, and other add-on services.
• Ensure new accounts are onboarded professionally and aligned with established service standards.
• Prospect and develop new business opportunities aligned with managed IT, cybersecurity, VoIP, and co-managed IT offerings.
• Generate qualified conversations and meetings through outbound calling, networking events, and referrals.
• Prepare and present proposals using standardized pricing tools and models to maintain margin targets.
• Close new managed service agreements in support of revenue-growth objectives.
• Partner with technical staff to develop accurate quotes and scopes of work.
• Participate in discovery calls and site assessments to support estimating and proposal development.
• Coordinate with internal teams to ensure a smooth transition from signed agreement to onboarding and ongoing service delivery.
• Maintain communication with technical and service teams to support new-client satisfaction.
• Track activity and pipeline within the CRM, reporting qualified conversations, bids, and closed deals.
• Monitor performance against planned contact, qualification, and close-rate assumptions and identify deviations.
• Provide market intelligence on competitive landscape and alignment with target customer profiles.
• Offer feedback on pricing effectiveness, prospecting channels, and referral program performance.
• Contribute to refining sales processes, scripts, and onboarding materials as activity data grows.

Skills

Communication

Negotiation

Relationship-building

Time management

Territory management

Adaptability

Teamwork

Technical aptitude

Consultative selling

Job description

Cogent Analytics is seeking a Business Development Representative to generate new business and expand the client base across managed IT, cybersecurity, VoIP, and co-managed IT services. The role covers multi-county regional territory with a field-based/hybrid schedule and regular client/site visits.

You will collaborate with leadership and technical teams to scope opportunities, craft proposals, and onboard new accounts while supporting revenue growth and customer satisfaction.