Hybrid IT Services - Growth-Focused B2B Sales Rep

Medium; Traverse City (MI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO / Vacation

Job summary

Medium is seeking a Business Development Representative to generate new business and expand the client base across managed IT, cybersecurity, VoIP, and co-managed IT services in a multi-county regional territory.

You will work with senior leadership and technical teams to scope proposals, ensure pricing competitiveness, and maintain service standards while building a funded outbound sales function.

Qualifications

• Experience in outside sales, business development, or account management is beneficial, especially in Managed IT services / MSP environments.
• Ability to quickly learn Managed IT, cybersecurity, and VoIP service concepts; and B2B recurring-revenue sales cycles.

Responsibilities

• Build and maintain trusted relationships with newly acquired clients to support long-term retention.
• Serve as the primary contact throughout the sales cycle, assessing IT environments, compliance needs, and service expectations.
• Identify opportunities to expand new accounts with managed security, VoIP, and other add-on services.
• Ensure new accounts are onboarded professionally and aligned with service standards.
• Prospect and develop new business opportunities aligned with managed IT, cybersecurity, VoIP, and co-managed IT offerings.
• Generate qualified conversations and meetings through outbound calling, networking events, and referrals.
• Prepare and present proposals using standardized pricing tools and models to maintain margins.
• Close new managed service agreements to support revenue growth.
• Partner with technical staff to develop accurate quotes and scopes of work.
• Participate in discovery calls and site assessments to support estimating and proposal development.
• Coordinate with internal teams to ensure a smooth transition from signed agreement to onboarding and ongoing service delivery.
• Maintain communication with technical and service teams to support new-client satisfaction.
• Track activity and pipeline within the CRM, reporting qualified conversations, bids, and closed deals.
• Monitor performance against planned contact, qualification, and close-rate assumptions and identify deviations.
• Provide market intelligence on competitive landscape and alignment with target customer profiles.
• Offer feedback on pricing effectiveness, prospecting channels, and referral program performance.
• Contribute to refining sales processes, scripts, and onboarding materials as activity data grows.

Skills

Outside sales

Business development

Account management

Relationship-building

Communication skills

Job description

Medium is seeking a Business Development Representative to generate new business and expand the client base across managed IT, cybersecurity, VoIP, and co-managed IT services in a multi-county regional territory.

You will work with senior leadership and technical teams to scope proposals, ensure pricing competitiveness, and maintain service standards while building a funded outbound sales function.