IT Service Technician – On-Call In-Office Support

Flynn Group of Companies; Salt Lake City (UT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Disability Insurance

Vision Insurance

401(k) match

Life Insurance

Paid time off

Job summary

Flynn Group of Companies is seeking an IT Service Technician in Salt Lake City to provide hands-on technical support for offices, equipment, and user devices. The role requires rotating on-call duties and in-office presence, with strong emphasis on delivering timely incident resolution and excellent customer service.

You will collaborate with the central Help Desk, manage diverse hardware and software issues, and participate in process improvements while traveling occasionally to support

Qualifications

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.

Responsibilities

• Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
• Deliver in-person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.

Skills

Hardware support

Printer support

AV equipment

Telephony systems

Mobile devices

Software applications

Education

IT degree or diploma

Tools

Intune

Windows Autopilot

MDT

PowerShell

ServiceNow

Jira Service Management

Dynamics SL

SAP SuccessFactors

Job description

Flynn Group of Companies is seeking an IT Service Technician in Salt Lake City to provide hands-on technical support for offices, equipment, and user devices. The role requires rotating on-call duties and in-office presence, with strong emphasis on delivering timely incident resolution and excellent customer service.

You will collaborate with the central Help Desk, manage diverse hardware and software issues, and participate in process improvements while traveling occasionally to support