IT Helpdesk Technician: Fast-Paced IT Support

ADP, Inc.; Dunnville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Tarter is seeking an IT Helpdesk Technician to deliver first-level support at our Dunnville, KY location. You will diagnose hardware, software, and network issues, assist with IT projects, and maintain documentation to improve service delivery.

The role requires strong communication, 2+ years in a helpdesk context, and familiarity with Windows, macOS, Linux, and cloud services like Exchange Online and SharePoint. The position is full-time and on-site, with occasional after-hours support.

Qualifications

• Minimum 2+ years in a helpdesk or customer support role.
• Strong communication and problem-solving abilities.
• Familiarity with Windows, macOS and Linux operating systems.

Responsibilities

• Provide first-level IT support via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Manage Microsoft 365, Exchange Online, SharePoint, and Azure services.
• Escalate complex problems to senior IT staff as needed.
• Document resolutions and update knowledge base articles.

Skills

Communication

Troubleshooting

Remote support

Ticketing systems

Networking basics

Documentation

Team collaboration

Education

High school diploma or equivalent

Associate degree or IT certification

Tools

Microsoft 365

Microsoft Exchange Online

SharePoint

Azure

Active Directory

Job description

Tarter is seeking an IT Helpdesk Technician to deliver first-level support at our Dunnville, KY location. You will diagnose hardware, software, and network issues, assist with IT projects, and maintain documentation to improve service delivery.

The role requires strong communication, 2+ years in a helpdesk context, and familiarity with Windows, macOS, Linux, and cloud services like Exchange Online and SharePoint. The position is full-time and on-site, with occasional after-hours support.