IT Support Technician

Goodwill of Central and Coastal Virginia in; Richmond (VA); On-site; USD 33,000 - 46,000; Full time

Job summary

Goodwill of Central and Coastal Virginia in Richmond is seeking an entry-level HelpDesk assistant to support the daily operations of the HelpDesk and Information Management Department.

You will answer calls and emails, create tickets, assist with imaging PCs, test new systems, support conference room A/V, and help staff use IT software and equipment while participating in after-hours call rotation.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 6 months to 1 year of related experience required.
• Valid state driver's license and satisfactory driving record required.
• Ability to operate Windows PC and iOS devices; proficiency with Microsoft Word and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Be the first level of HelpDesk support, including answering phone and emails; generating tickets, setting up user profiles and monitoring ticket resolutions.
• Assist with imaging of computers.
• Test and provide feedback about user functionality of new and existing systems.
• Assist with conference room A/V technology.
• Assist associates with the proper use of IT software and equipment.
• Participate in after-hours call rotation.

Skills

Windows PC

iOS devices

Verbal communication

Written communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

HelpDesk ticketing

Job description

Goodwill of Central and Coastal Virginia

We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission

Our mission is changing lives...helping people help themselves through the power of work.

Core Values

Innovation, Respect, Integrity, Learning, Teamwork, Commitment

Position Summary

Performs a varied range of entry level assignments in supporting the daily functions of the HelpDesk and Information Management Department.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Responsible for being the first level of HelpDesk support, including but not limited to answering the HelpDesk phone and emails; generating tickets, setting up users' profiles and monitoring ticket resolutions.
2. Assist with imaging of computers.
3. Test and provide feedback about user functionality of new and existing systems.
4. Assist with conference room A/V technology.
5. Assist associates with the proper use of IT software and equipment.
6. Participate in after-hours call rotation.

Supervisory Responsibilities

• The associate in this position may be responsible for supervising interns and/or contract security personnel.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED required. Associate degree preferred.
• 6 months -1 Years' experience in a related field required.
• No professional certifications are required for this position.
• Valid state driver's license, insurance and satisfactory driving record are required.
• Associates in this position will be required to successfully h state and federal criminal background checks and sex offender check.
• Ability to operate Windows PC and iOS devices. Proficiency with Microsoft Office including Word and Outlook.

Strong written and communication skills required.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.