IT Helpdesk (Call Center Agent)

Labcorp; United States; A distancia; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Labcorp is seeking a remote IT Helpdesk (Call Center Agent) to join our team. This is a full-time exempt role with standard business hours, but some flexibility may be required in the local time zone.

Role involves providing desktop, hardware, software, and application support, managing tickets, and supporting LabCorp eProducts and enterprise applications. Collaborative team environment with opportunities for growth.

Formación

• Diploma or equivalent required.
• 2+ years IT experience.
• 2+ years in IT call center or helpdesk environment.
• Preferred: call center experience.
• 1+ year troubleshooting hardware, software & networking.
• 1+ year healthcare industry experience.

Responsabilidades

• Provide comprehensive helpdesk support via inbound/outbound calls.
• Troubleshoot and resolve desktop, hardware, software, and application issues; manage tickets.
• Support LabCorp eProducts and enterprise applications.
• Document calls in the ticketing system accurately and timely.
• Assist with setup/scheduling of eProduct requests.
• Create and maintain customer online access including password resets.
• Respond to inquiries promptly and ensure follow-up and issue resolution.
• Monitor delivery of laboratory results and perform preventative maintenance.
• Collaborate with teammates and supervisors to complete tasks.

Conocimientos

IT experience

Call center experience

Communication skills

Educación

Diploma or equivalent

A+ or Net+ certification

Herramientas

Ticketing software

Descripción del empleo

Labcorp is seeking a remote IT Helpdesk (Call Center Agent) to join our team!

Work Schedule

This is a full‑time, exempt (salaried) with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.

Job Responsibilities

Provides comprehensive helpdesk support through inbound and outbound customer calls, delivering desktop, hardware, software, and application support. Responsibilities include troubleshooting and resolving issues, managing tickets, escalating when necessary, supporting LabCorp eProducts and enterprise applications, maintaining customer access, ensuring timely response and follow‑up, monitoring laboratory result delivery, and performing preventative maintenance. Works collaboratively with team members and supervisors while completing administrative and technical tasks as required.

Minimum Qualifications

• Diploma or equivalent
• 2 or more years of IT experience
• 2 or more years of experience in an IT Call Center or IT helpdesk environment

Preferred Qualifications

• Diploma
• Call center experience
• 1 or more years of experience troubleshooting hardware, software and networking issues
• 1 or more years of experience in the healthcare industry
• A+ or Net+ certification
• 1 or more years of experience with ticketing software

Additional Job Standards

• Responsible for both inbound and outbound helpdesk phone calls from customers
• Install, test, configure, troubleshoot and repair hardware/software for desktop support
• Evaluate the nature of customer issues to determine the proper resolution
• Escalate calls to Field Technicians or Level 2 support as needed
• Document all calls in the ticketing system in an accurate and timely manner
• Provide support for both LabCorp’s eProducts and Enterprise software applications
• Setup, process and schedule eProduct requests received by LabCorp sales team
• Create and maintain customer’s online access including password resets, username maintenance, software training and software installation
• Respond to all customer inquiries within a timely manner
• Ensure follow-up and completion of all outstanding client issues
• Perform preventative maintenance and application updates as necessary
• Monitor and ensure delivery of laboratory results to the client base
• Work closely with teammates and direct supervisors to ensure completion of all job duties
• Perform administrative/clerical duties and technical tasks as needed
• Strong communication skills: both written and verbal
• Ability to work independently or in a team environment

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·