IT Service & Support Specialist — Remote & Onsite

Milner, Inc.; Tampa (FL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Milner, Inc. is seeking a Technology Service Analyst in Tampa, FL to provide technical support to end users by phone, remote access, and on-site visits. You will log, prioritize, and resolve requests while performing installation, configuration, and repair of IT networks and telephony systems.

The role requires strong communication, customer service, and troubleshooting skills, with capability to handle complex issues and escalate when needed. On-site work and travel are involved.

Qualifikationen

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• High level of network systems and troubleshooting.
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.

Aufgaben

• Provide technical support to end users via phone, remote access, and on-site visits.
• Log and update tickets in the tracking system, prioritize, evaluate, and resolve requests.
• Perform on-site installation, configuration, maintenance, and repair of IT network and telephony systems.
• Escalate issues per procedures and follow up to ensure resolution and customer satisfaction.
• Complete required paperwork and ticket updates in a timely manner; write knowledge base articles to assist future troubleshooting.

Jobbeschreibung

Milner, Inc. is seeking a Technology Service Analyst in Tampa, FL to provide technical support to end users by phone, remote access, and on-site visits. You will log, prioritize, and resolve requests while performing installation, configuration, and repair of IT networks and telephony systems.

The role requires strong communication, customer service, and troubleshooting skills, with capability to handle complex issues and escalate when needed. On-site work and travel are involved.