IT Service & Field Support Specialist

Milner, Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Milner, Inc. in Charlotte, NC seeks a Technology Service Analyst to provide end-user IT support via phone, remote access, and on-site visits. The role focuses on fast issue resolution, complex system handling, and customer satisfaction while logging tickets and updating knowledge bases.

The TSA will install, configure, and repair network and telephony equipment, escalate when needed, and participate in training to stay current with products and procedures.

Qualifications

• Bachelor's degree in a technical field or equivalent military/tech school.
• Strong hardware knowledge and problem solving.
• Current networking or system certifications (e.g., Microsoft, CompTIA Network+/Security+, CCNA).

Responsibilities

• Provide end-user technical support via phone, remote, and on-site visits.
• Log and update tickets and prioritize requests.
• Install, configure, maintain, and repair IT networks and telephony systems remotely or on-site.
• Document resolutions and write knowledge base articles.
• Escalate issues per procedures and assist other TSAs.

Skills

Networking troubleshooting

Customer service

Verbal and written communication

Time management

On-site and remote support

Education

Bachelor's degree in IT / MIS or equivalent

Technical hardware knowledge

Certifications: Microsoft / CompTIA / Cisco

Tools

Microsoft 365

Remote access tools

Network hardware knowledge

Job description

Milner, Inc. in Charlotte, NC seeks a Technology Service Analyst to provide end-user IT support via phone, remote access, and on-site visits. The role focuses on fast issue resolution, complex system handling, and customer satisfaction while logging tickets and updating knowledge bases.

The TSA will install, configure, and repair network and telephony equipment, escalate when needed, and participate in training to stay current with products and procedures.