IT Service Support Analyst 2

Ohio State University; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

The Ohio State University is seeking an IT Service Support Analyst 2 in Columbus to install and configure desktop operating systems, diagnose hardware/software issues, and manage user workstations. You will support classroom needs, maintain ticket queues, and deliver high-quality helpdesk assistance.

Required qualifications include a bachelor’s degree or equivalent, 2 years’ experience, and knowledge of patch management and software deployment.

Qualifications

• Requires a Bachelor's degree or equivalent education and experience.
• Minimum 2 years' experience in installation, maintenance, repair and troubleshooting of computer hardware, and software.
• Experience with automated software and patch management systems.
• Knowledge of education and administrative software; willingness to update skills as technology evolves.
• Excellent communication, problem solving, and decision making skills.
• High level of dependability, flexibility, and integrity.

Responsibilities

• Install and configure desktop operating systems and application software.
• Diagnose and repair technology hardware and software problems; provide excellent client service.
• Perform upgrades and rebuilds of user workstations with current software versions.
• Create and maintain documentation for software and hardware configurations.
• Assist with classroom support and manage work tickets; provide helpdesk support and issue resolution.

Skills

Communication

Problem solving

Decision making

Attention to detail

Dependability

Flexibility

Integrity

Customer service

Education

Bachelor’s degree in computer science or related field

Equivalent education and experience

Tools

Networking basics (DHCP, TCP/IP)

Patch management systems

Automated software deployment

Job description

## IT Service Support Analyst 2Applylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R156951Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:IT Service Support Analyst 2## Department:Fisher College | Information Technology Services OperationsReporting to the Associate Director of Support Services, the IT Service Support Analyst has responsible for installation and configuration of desktop operating systems and application software; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems.**Required Qualifications**Bachelor’s degree in computer science or other related technology field or equivalent education and experience. 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software; Experience with automated software and patch management systems; wide range knowledge of education and administrative software, hardware, and related technology; Willingness to update skills as technology evolves; Excellent communication, problem solving, and decision making skills; Must have attention to detail, and maintain a high level of dependability, flexibility, and integrity.**Desired Qualifications**Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address.## Additional Information:The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.## Location:Fisher Hall (0249)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The university is an equal opportunity employer, including veterans and disability.At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for ***you***.### Starting day one: Comprehensive benefits.Ohio State benefits give you options to take care of what matters most to *you* — and opportunities to make adjustments as your life and needs change, including:• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.• Paid time off, including sick and vacation time and 11 holidays.• State retirement plan or an alternative retirement plan, both with generous employer contributions.### Why work at Ohio State?As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.### Have questions while applying?Review the Frequently Asked Questions for details on using Workday and submitting your application.