IT Service Specialist I: End-User Support & M365

Asahi Kasei Therapeutics; Cary (NC); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Asahi Kasei Therapeutics in Cary, NC seeks an IT Service Specialist I to provide Tier 1 end-user support, provisioning, and device lifecycle management. You will troubleshoot authentication, email, and common enterprise apps, work on migrations and IT initiatives, and maintain helpdesk standards.

The role requires 1–3 years of IT support, a bachelor's in IT or related field, and knowledge of Microsoft 365, Windows, iOS devices; Intune or Entra ID experience is a plus.

Qualifications

• Bachelor's degree in IT, CS, engineering, or related discipline.
• 1–3 years IT support or helpdesk experience.
• Experience supporting users in a business environment.
• Knowledge of Microsoft 365, Windows, iOS devices; admin experience with Intune or Entra ID is a plus.
• Experience with ITSM tools such as Halo ITSM.
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, ITIL are a plus.
• Willingness to learn established IT service management processes and tools.

Responsibilities

• Provide Tier 1 on-site and remote end-user support for laptops and mobile devices.
• Assist with user access provisioning for Microsoft 365 and email.
• Support device lifecycle management including deployments and migrations.
• Document troubleshooting steps and communicate progress.
• Prepare employee communications and collaborate with vendors.
• Contribute to knowledge articles and process improvements.

Skills

Microsoft 365

Windows

iOS devices

Intune

Entra ID

ITSM tools

Halo ITSM

CompTIA A+

ITIL Foundation

Customer service

Education

Bachelor's degree in Information Technology, Computer Science, Engineering

Tools

Halo ITSM

Intune

Entra ID

Microsoft 365 Admin

Job description

Asahi Kasei Therapeutics in Cary, NC seeks an IT Service Specialist I to provide Tier 1 end-user support, provisioning, and device lifecycle management. You will troubleshoot authentication, email, and common enterprise apps, work on migrations and IT initiatives, and maintain helpdesk standards.

The role requires 1–3 years of IT support, a bachelor's in IT or related field, and knowledge of Microsoft 365, Windows, iOS devices; Intune or Entra ID experience is a plus.