IT Support Specialist — End-User Tech & Security

Apogee Consulting Group; Cary (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Generous salary

Medical, dental, and vision insurance

Company-matched 401(k)

Paid holidays

Educational reimbursement

Job summary

Apogee Consulting Group in Cary, NC is seeking a Technology Specialist to provide frontline IT support, manage devices, assist with onboarding, and support IT initiatives. You will work closely with the IT team to resolve issues and implement technology improvements in an open office environment.

The ideal candidate has 3+ years of IT support experience, strong knowledge of Windows/Office 365, and applicable certifications.

Qualifications

• Associate degree or equivalent from a two-year college or technical school preferred; a minimum high school diploma or equivalent is required.
• Three or more years of experience in IT support, end user systems administration, or a related technical role.
• Certifications such as CompTIA A+, Network+, or Security+; Microsoft 365 Endpoint Administrator or equivalent preferred.

Responsibilities

• Serve as primary point of contact for employees experiencing technical difficulties.
• Provide technical support to users in person, by phone, and through remote support tools.
• Work closely with IT Support Manager on priorities, assignments, and escalations.
• Collaborate with IT team members and other departments to resolve issues and support technology initiatives.
• Communicate technical information clearly and courteously to non-technical users.
• Troubleshoot and resolve hardware, software, and peripheral issues on desktops, laptops, mobile devices, printers, and VDI desktops.

Education

Associate degree or equivalent

Three+ years IT support experience

Relevant certificates preferred

Tools

Office 365

Windows Desktop OS Management

Identity Management (AD/Entra ID)

Ticketing Systems Management

Hardware and peripheral troubleshooting

VDI Management

Mobile Device Management

System Imaging Management

Windows Update Management

Endpoint Security

Networking basics

Windows Server Administration

VoIP

Job description

Apogee Consulting Group in Cary, NC is seeking a Technology Specialist to provide frontline IT support, manage devices, assist with onboarding, and support IT initiatives. You will work closely with the IT team to resolve issues and implement technology improvements in an open office environment.

The ideal candidate has 3+ years of IT support experience, strong knowledge of Windows/Office 365, and applicable certifications.