IT Service Project Manager — ITIL, DR & Change Lead

Samaritan's Purse International; North Wilkesboro (NC); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site Medical Clinic

FSA

Disability insurance

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

9–10 paid holidays

Vacation/personal days

Descripción de la vacante

Samaritan's Purse International is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. You’ll lead cross-functional IT initiatives, drive service improvements, and oversee disaster recovery planning to ensure reliable IT services in support of ministry operations.

The role requires a four-year degree in IT/CS/Business with 4–6 years of related experience, ITIL and PM certifications preferred.

Formación

• Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration.
• 4–6 years of related experience or equivalent combination of education and experience.
• Comprehensive knowledge of IT service management, ITIL, and project management.

Responsabilidades

• Lead cross-functional IT improvement projects, managing scope, schedules, deliverables, risks, and dependencies.
• Coordinate Change Advisory Board and software approval reviews, testing, approvals, scheduling, rollback planning, and documentation.
• Develop and maintain IT Disaster Recovery Plan, define dependencies, recovery priorities, objectives, and procedures; coordinate tests and actions.
• Partner with IT audit and responsible teams to develop remediation plans and track corrective actions.

Conocimientos

ITSM

ITIL

Project Mgmt

Change Mgmt

Disaster Recovery

Analytical Thinking

Educación

Bachelors in IT/CS/Business

Descripción del empleo

Samaritan's Purse International is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. You’ll lead cross-functional IT initiatives, drive service improvements, and oversee disaster recovery planning to ensure reliable IT services in support of ministry operations.

The role requires a four-year degree in IT/CS/Business with 4–6 years of related experience, ITIL and PM certifications preferred.