IT Service Project Manager

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site Medical Clinic

Flexible Spending Account

Disability insurance (short/long-term)

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

10 paid holidays

12 vacation/personal days

Job summary

Samaritan's Purse is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. The role focuses on aligning IT service management with ITIL, leading cross-functional projects, and driving disaster recovery testing and remediation efforts.

The candidate should hold a four-year IT/IS/CS/Business Administration degree with 4–6 years of related experience, ITIL/PM credentials preferred, and strong analytical and communication skills.

Qualifications

• Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration, plus four to six years of related experience.
• Comprehensive knowledge of IT service management, ITIL, and project management with cross-functional initiatives.
• ITIL Foundation, project management, or continuity/recovery certifications preferred.
• Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies; knowledge management, software approvals, and audit remediation experience preferred.
• Strong communication, collaboration, and ability to influence outcomes without direct supervision.
• Twelve college-level credits in Biblical Studies are required (or available upon hire).

Responsibilities

• Lead cross-functional IT improvement projects with defined scope, schedules, deliverables, risks, and dependencies.
• Chair the Change Advisory Board and coordinate software approvals, testing, scheduling, rollback planning, and documentation.
• Develop and maintain the IT Disaster Recovery Plan, define critical dependencies, objectives, and recovery procedures; coordinate drills and corrective actions.
• Work with IT audit and responsible teams to develop remediation plans and provide evidence for findings and accountability.
• Other duties as assigned.

Skills

IT service management

ITIL

Project management

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor's degree in IT/IS/CS/Business Administration

Tools

Knowledge management

Audit remediation tools

Job description

Location: North Wilkesboro, NC, United States
Job ID: 17902
Date Posted: Oct 30, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

We are seeking an IT Service Project Manager to join our Information Technology team in N. Wilkesboro, NC or Boone, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of IT Service Project Manager,you will have the opportunity to:

Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.

Develop and improve IT service management practices aligned with ITIL, including knowledge management standards, using service performance, customer feedback, and recurring support issues to strengthen service delivery and operational efficiency.

Lead cross-functional IT improvement projects, managing scope, schedules, deliverables, risks, and dependencies while communicating progress and resource needs and promoting responsible stewardship of ministry resources.

Lead the Change Advisory Board and coordinate software approval reviews, ensuring appropriate testing, approvals, scheduling, communication, rollback planning, and documentation of decisions and support responsibilities.

Lead development and maintenance of the IT Disaster Recovery Plan, defining critical system dependencies, recovery priorities, objectives, and procedures; coordinate recovery exercises and technical tests, document results, and track corrective actions.

Partner with IT audit and responsible teams to develop remediation plans, monitor corrective actions, and coordinate evidence needed to resolve findings and strengthen operational accountability.

Other duties as assigned.

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration, plus four (4) to six (6) years of related experience, or an equivalent combination of education and experience.

Comprehensive knowledge of IT service management, ITIL, and project management, with experience leading cross-functional initiatives, change management, service improvement, and disaster recovery planning and testing.

ITIL Foundation, project management, or continuity/recovery certifications preferred.

Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies, with strong analytical and problem-solving skills. Knowledge management, software approval, and audit remediation experience preferred.

Thorough understanding of effective communication and collaboration, with the ability to explain technical information, build consensus, resolve competing priorities, and influence outcomes without supervisory authority.

Working knowledge of organizational and risk management practices, with strong attention to detail, follow-through, confidentiality, and stewardship.

12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

On-site Medical Clinic (staff and dependents)

Flexible Spending Account (FSA)

Long-term and Short-term disability insurance

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

10 paid holidays

12 vacation/personal days

Type: Full-Time

Department: Information Technology

Location: (On-Site) N. Wilkesboro; Boone, NC

Language Requirement: Fluency in English (required)

Location: North Wilkesboro, NC, United States
Date Posted: Oct 30, 2026

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By joining our Talent Network, you’ll help give our recruiters a good idea of your calling, skills, and talents as openings become available ministry-wide.

Samaritan's Purse
PO Box 3000
Boone, NC 28607
828.262.1980.

Samaritan’s Purse is a 501(c)(3) tax-exempt charity. All contributions designated for specific projects shall be applied to those projects, and we may assess up to 10 percent to be used for administering the gift. Occasionally, we receive more contributions for a given project than can be wisely applied to that project. When that happens, we use these funds to meet a similar pressing need.