IT Service Project Lead – ITIL & Disaster Recovery

Samaritan's Purse; North Wilkesboro (NC); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site Medical Clinic

Flexible Spending Account

Disability insurance (short/long-term)

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

10 paid holidays

12 vacation/personal days

Descripción de la vacante

Samaritan's Purse is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. The role focuses on aligning IT service management with ITIL, leading cross-functional projects, and driving disaster recovery testing and remediation efforts.

The candidate should hold a four-year IT/IS/CS/Business Administration degree with 4–6 years of related experience, ITIL/PM credentials preferred, and strong analytical and communication skills.

Formación

• Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration, plus four to six years of related experience.
• Comprehensive knowledge of IT service management, ITIL, and project management with cross-functional initiatives.
• ITIL Foundation, project management, or continuity/recovery certifications preferred.
• Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies; knowledge management, software approvals, and audit remediation experience preferred.
• Strong communication, collaboration, and ability to influence outcomes without direct supervision.
• Twelve college-level credits in Biblical Studies are required (or available upon hire).

Responsabilidades

• Lead cross-functional IT improvement projects with defined scope, schedules, deliverables, risks, and dependencies.
• Chair the Change Advisory Board and coordinate software approvals, testing, scheduling, rollback planning, and documentation.
• Develop and maintain the IT Disaster Recovery Plan, define critical dependencies, objectives, and recovery procedures; coordinate drills and corrective actions.
• Work with IT audit and responsible teams to develop remediation plans and provide evidence for findings and accountability.
• Other duties as assigned.

Conocimientos

IT service management

ITIL

Project management

Cross-functional collaboration

Communication

Analytical thinking

Educación

Bachelor's degree in IT/IS/CS/Business Administration

Herramientas

Knowledge management

Audit remediation tools

Descripción del empleo

Samaritan's Purse is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. The role focuses on aligning IT service management with ITIL, leading cross-functional projects, and driving disaster recovery testing and remediation efforts.

The candidate should hold a four-year IT/IS/CS/Business Administration degree with 4–6 years of related experience, ITIL/PM credentials preferred, and strong analytical and communication skills.