Computer Repair Technician

NerdsToGo of Plano, TX; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Great culture

Access to fully branded Nerd Van

Opportunity to be a part of a growing brand

Job summary

A local technology solutions provider in Plano, TX seeks a dedicated technician to manage computer configurations and provide outstanding customer service. You will troubleshoot both Windows and Apple systems, perform network installations, and enhance computer security. Candidates should have solid technical skills, excellent communication abilities, and a commitment to service excellence in a growing team environment.

Qualifications

• 2-5 years of experience with Windows-based PCs and networking.
• Strong knowledge of PC troubleshooting and repair.
• Proficiency with network configurations and troubleshooting.

Responsibilities

• Provide onsite computer solutions for Windows and Apple computers.
• Perform customer service and technical marketing.
• Install and maintain network systems for residential and business customers.

Skills

PC troubleshooting and repair

Customer service skills

Network troubleshooting

Communication skills

Job description

Company Overview

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• Customer service and technical marketing
• Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check

Benefits/Perks

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.