Technology Expert

NerdsToGo; Springfield (AL); In loco; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Company car

Employee discounts

Free uniforms

Health insurance

Paid time off

Parental leave

Descrizione del lavoro

NerdsToGo is hiring an IT Service Professional in Springfield, AL, to complete desktop configurations, installations, and upgrades of PC hardware and software. You will perform technology audits and provide software and OS support on Mac and Windows, with proactive remote monitoring for business systems.

The role requires strong field service and customer service skills, solid technical expertise, and a desire to grow with a fast-growing national brand.

Competenze

• 3–5 years of experience with Windows PCs and networking in residential and business environments.
• Managed Services experience is a huge plus!
• Strong PC hardware and software troubleshooting skills.
• Knowledge of network troubleshooting and basic certifications (Network+, MCSE, etc.)
• Proficient with peer-to-peer and client/server networks.

Mansioni

• Onsite computer solutions for Windows-based PCs and Apple computers.
• Offer solutions such as hardware upgrades and remote monitoring to business customers.
• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP).
• Network and system optimizations for SMBs.
• Data recovery and loss prevention.
• Virus protection and spyware/adware removal.
• Computer security enhancements.
• PC hardware/software fault isolation and repair.
• System repair and upgrades.
• Software upgrade and installation.
• One-on-one training.
• Server deployment utilizing Cloud Infrastructure.
• Domain configuration with hybrid/on-premise Active Directory.
• Desire to implement automation to improve business processes.

Conoscenze

Windows troubleshooting

Networking knowledge

Customer service

Field service

Driver's license

Descrizione del lavoro

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Parental leave

Company Overview

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• Offer solutions such as hardware upgrades and remote monitoring to Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP)
• Network and system optimizations for Small to Medium-Sized Businesses
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training
• Server deployment utilizing Cloud Infrastructure
• Domain Configuration with hybrid and on-premise Active Directory
• Desire to implement automation to improve business processes

Qualifications

• 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
• Managed Services experience is a huge plus!
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check

Benefits/Perks

• Great culture with a customer-first mentality
• Startup opportunity to help build a national brand
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand! (Voted the ChamberALX's Rising Star of the Year at the 2021 Best in Business Awards and recognized as The Zebra's Reader Choice awardee for IT solutions for 2021)
• New challenges daily supporting small business owners who value a clean, reliable IT infrastructure
• Overtime available (all hours in excess of 40 hours per week)

Compensation: $60,000.00 - $75,000.00 per year

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.