IT Service & Office Operations Manager

FAVORITE OFFICE AUTOMATION LLC; Town of New Castle (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

FAVORITE OFFICE AUTOMATION LLC is seeking an IT Service/Office Manager to coordinate service calls, manage daily and long-term schedules, and supervise office staff. The role requires strong customer service, organizational and communication skills, and proficiency with MS Office and CRM systems.

The successful candidate will oversee project execution, document service orders, and support sales with product knowledge while ensuring quality standards and deadlines are met.

Qualifications

• Background in IT/Telecom is a plus.
• High school diploma, associate’s or bachelor’s degree.
• Demonstrated leadership and customer service.
• Proficient with inventory catalogs and maintaining records.
• Proficient with Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Ability to multi-task under pressure and meet deadlines.
• Knowledge of office management responsibilities and procedures.
• Attention to detail and problem solving.
• Strong organizational and forecasting skills.

Responsibilities

• Manage service calls from customers and coordinate with technicians.
• Coordinate daily schedules and forecast long-term schedules with sales and technical staff.
• Oversee office/administrative staff to ensure quality and deadlines.
• Document service orders and company functions in CRM.
• Prioritize and sequence jobs or projects efficiently.
• Support sales functions with product knowledge.
• Manage project execution within budget, schedule, and scope.
• Track service and project milestones.
• Review records and evaluate performance.
• Schedule service calls with customers and manage technician calendars.

Skills

Customer service

Multitasking

Communication

Time management

Organizational skills

Planning

Forecasting

Problem solving

Leadership

MS Office

Education

High school diploma

Associate’s or bachelor's degree

Tools

CRM

Inventory catalogs

MS Word

MS Excel

Job description

FAVORITE OFFICE AUTOMATION LLC is seeking an IT Service/Office Manager to coordinate service calls, manage daily and long-term schedules, and supervise office staff. The role requires strong customer service, organizational and communication skills, and proficiency with MS Office and CRM systems.

The successful candidate will oversee project execution, document service orders, and support sales with product knowledge while ensuring quality standards and deadlines are met.