IT Service Engineer

MediaTek; San Diego (CA); On-site; USD 84,000 - 143,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking an IT Service Engineer in San Diego. The role involves providing technical support for IT systems, troubleshooting hardware and software issues, and ensuring efficient operations. Ideal candidates will have solid experience with Windows and Linux platforms, as well as strong communication skills. The position offers a competitive salary and a range of benefits.

Benefits

Comprehensive health insurance

Life and disability insurance

Paid time off (PTO)

Parental leave

401K

Qualifications

• Solid experience with Windows and Linux troubleshooting.
• Good communication skills and customer-oriented.

Responsibilities

• Team up with IT groups for Windows environment support.
• Routine desktop/laptop hardware and software installation.

Skills

Windows platform support

Linux operation

Network fundamentals

MS Office365 support

Problem solving

Communication

Tools

Cisco IP phone

Git

AWS

Azure

Google Cloud

Python

Job description

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MediaTek Incorporated is a global fabless semiconductor company that enables nearly 2 billion connected devices a year. We are a market leader in developing innovative systems-on-chip (SoC) for mobile device, home entertainment, connectivity and IoT products. MediaTek is the number one Wi-Fi supplier across broadband, retail routers, consumer electronics devices and gaming, and its Wi-Fi 6 chipsets are powering the latest networking equipment for faster computing experiences.

Our dedication to innovation has positioned us as a driving market force in several key technology areas, highly including power-efficient mobile technologies, automotive solutions and a broad range of advanced multimedia products such as smartphones, tablets, digital televisions, 5G, Voice Assistant Devices (VAD) and wearables. MediaTek empowers and inspires people to expand their horizons and achieve their goals through smart technology, more easily and efficiently than ever before. We work with the brands you love to make great technology accessible to everyone, and it drives everything we do. Visit www.mediatek.com for more information.

We are seeking a passionate IT Service Engineer based in our beautiful San Diego office to provide technical assistance and support for various IT systems. The candidate will handle issues related to hardware, software, and networks, ensuring systems operate efficiently and effectively.

Requirement

• Solid experience with Windows platform support and relevant troubleshooting.

• Linux (RedHat , Ubuntu, macOS) operation and troubleshooting

• Experience with Cisco IP phone and Video Conference system maintenance

• Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols

• Solid experience with MS Office365 support

• Good communication skill and customer oriented

• Good problem solving skill and be able to work independently

• Hold positive working attitude and be a committed team player

• Provide basic user training on IT fundamental services introduction

• Must be detail-oriented , accurate and well organized

• Knowledge of Git and AWS/Azure/Google/Cloud infrastructure and services is a plus

• Familiar with Python programming is a plus

Responsibilities

• Team up with IT groups in the US and Taiwan (HQ) for Windows environment support

• Printer and Video conference equipment configuration and maintenance

• OA/RD tickets/requests follow-up and urgent incident escalation in day to day work

• Routine desktop/laptop hardware and software installation and troubleshooting , including

virus/malicious programs clean up on problematic Windows clients

Salary range: $84,000- 143,000

Employee may be eligible for performance bonus, short and long term incentive programs. Actual total compensation will be dependent upon the individual's skills, experience and qualifications. In addition, MediaTek provides a variety of benefits including comprehensive health insurance coverage, life and disability insurance, savings plan, Company paid holidays, Paid time off (PTO), Parental leave, 401K and more.

MediaTek is an Equal Opportunity Employer that is committed to inclusion and diversity to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Semiconductor Manufacturing

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