Field Service Engineer - Remote - Southern East Coast

Sartorius; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading global life sciences company is seeking a Field Service Engineer to join their team. This role involves providing exceptional customer care, technical support, and performing maintenance on Bio Analytics instruments. The ideal candidate will have a strong background in the Bio-Pharmaceutical industry and be willing to travel extensively. Join us in making a real-world impact in health and wellness.

Benefits

Work-life balance with flexible schedules

Comprehensive onboarding and virtual training

Health & wellness benefits

Retirement plan (401k with company match)

Company-paid benefits: Life Insurance, AD&D

Qualifications

• 5+ years of field experience required.
• 3+ years in the Bio-Pharmaceutical industry.
• Valid Driver's License.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, installation, and maintenance.
• Support up to 90% overnight travel within the eastern NA region.

Skills

Troubleshooting

Repair

Servicing

Education

Associate's degree in engineering

Bachelor's degree in mechanical, biomechanical, biomedical engineering

Tools

MS Office

Job description

Field Service Engineer - Remote - Southern East Coast

Apply locations: Home Office, United States of America, Delaware, Atlanta, GA, Philadelphia, PA, St. Louis, MO

Type: Full time | Posted: 2 Days Ago | Job ID: R35954

As the Field Service Engineer, you will join a driven and growing team. Self-starters, proactive, energetic candidates who contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance in a challenging, fast-paced environment. Your work will have a real-world impact and support your career goals.

Note: The ideal candidate must be located on the Southern East Coast near a major airport.

Responsibilities:

1. Provide exceptional customer care and build positive relationships with customers.
2. Provide technical support to customers during issues.
3. Coordinate workflow with schedules to minimize travel; travel by ground, train, and air as needed.
4. Train customers on the use and operation of Bio Analytics instruments.
5. Perform field service, calibration, installation, preventative maintenance, and sterilizations of complex mechanical systems.
6. Assist with resolving IT issues related to Bio Analytics systems; follow procedures and perform software updates/upgrades.
7. Draft documentation of processes and procedures.
8. Keep accurate records of parts and service reports; produce customer estimates.
9. Pass leads to the sales manager.
10. Travel to facilities in Ann Arbor, MI, Fremont, CA, and others for training and conferences.
11. Support up to 90% overnight travel within the eastern NA region and beyond.
12. Lift items weighing up to 35 Kg.

Qualifications:

• Associate's degree in engineering, military training, or 5+ years of field experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Strong troubleshooting, testing, repair, and servicing skills in mechanical, electrical, and IT domains.
• Valid Driver's License.
• Proficiency in MS Office (Outlook, Word, Excel).

Preferred Attributes:

• Flexible shifts and adaptability to schedule changes.
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related fields.
• Familiarity with mobile tools and applications.
• Excellent driving record.
• Alignment with core values: Sustainability, Openness, Enjoyment.

What We Offer:

As a growing global life sciences company, Sartorius provides benefits including:

• Personal and professional development programs.
• Work-life balance with flexible schedules, paid time off, and holidays.
• Comprehensive onboarding and virtual training.
• Supportive, collaborative, international culture.
• Health & wellness benefits, including medical, dental, vision, and wellness programs.
• Modern working environment with latest technology.
• Retirement plan (401k with company match).
• Flexible Spending Accounts (HSA, FSA).
• Company-paid benefits: Life Insurance, AD&D, EAP, Family Planning, Women’s Health.
• Optional benefits: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness, Student Loan Refinance.

Sartorius is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected groups. For accommodations, contact [e-mail].

Join us in our mission to fight diseases like cancer and dementia. Our technologies translate discoveries into medicines faster, reaching patients worldwide. We seek ambitious, creative team players eager to contribute and grow in a dynamic global environment. Apply now at www.sartorius.com/career.