Field Service Engineer - Remote - Southern East Coast

Sartorius North America; Charleston (SC); Remote; USD 60,000 - 85,000; Full time

Job summary

Sartorius North America is seeking a Field Service Engineer to join their dynamic team. This role involves providing exceptional customer care, technical support, and performing field service for Bio Analytics instruments. Ideal candidates will have a strong background in engineering or relevant field service experience, with a focus on mechanical, electrical, and IT skills. The position requires significant travel and offers a range of benefits aimed at personal and professional development.

Benefits

Paid vacation

Flexible schedules

Medical plans

401(k) with company match

Comprehensive onboarding

Qualifications

• 5+ years of proven field service experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Valid Driver's License.

Responsibilities

• Provide technical support to customers and coordinate workflow.
• Perform field service, calibration, and installation of complex mechanical systems.
• Draft documentation of processes and maintain accurate records.

Skills

Troubleshooting

Mechanical skills

Electrical skills

IT skills

Customer care

Education

Associate's degree in engineering

Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related field

Tools

MS Office

Job description

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate must be located on the Southern East Coast near a major airport.

What you will accomplish together with us:

1. Provide exceptional customer care and build positive relationships with customers.
2. Provide technical support to customers in case of issues.
3. Coordinate workflow with schedules to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed.
4. Provide training to customers on the essential use and operation of Bio Analytics instruments.
5. Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and sterilizations.
6. Assist with resolving IT issues related to Bio Analytics system installations. Follow all company procedures and perform software updates/upgrades.
7. Draft documentation of processes and procedures as required.
8. Keep accurate records via written and paper forms, and maintain a precise count of parts assigned to the engineer.
9. Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs.
10. Pass along identified leads to the sales manager.
11. Travel to our facilities in Ann Arbor, MI, Fremont, CA, and other sites for training and conferences as needed.
12. Perform other duties as assigned by management.
13. Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas of NA.
14. Lift items that weigh up to 35 Kg.

What Will Convince Us:

1. Associate's degree in engineering, military training certifications, or 5+ years of proven field service experience.
2. 3+ years of field service experience in the Bio-Pharmaceutical industry.
3. Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.
4. Valid Driver's License.
5. Proficiency with MS Office software, including Outlook, Word, and Excel.

We Value:

1. Ability to work flexible shifts and adapt to changing schedules.
2. Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related field.
3. Familiarity with mobile tools and applications.
4. Excellent driving record.
5. Alignment with our core values: Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminars.
• Work-life Balance: Paid vacation, sick time, holidays, community service day, flexible schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including virtual platforms.
• Welcoming Culture: Supportive teams, international collaboration, communities on topics like coaching, agile working, and women's networks.
• Health & Well-Being: Medical plans, dental, vision, EAP, wellness programs.
• Intelligent Working Environment: Working in smart buildings with latest technology.
• Retirement Savings Plan: 401(k) with company match.
• Flexible Spending: HSA, FSA, Transportation accounts.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning, Women's Health.
• Additional/Optional Benefits: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness, Student Loan Refinance.

Sartorius is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected groups. For accommodations, contact [e-mail].