Field Service Engineer - Medical Device - Remote (Chicago)

Michael Page; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the medical device industry is seeking a Field Service Engineer in Chicago, Illinois. The role involves providing onsite support, performing installations and maintenance, and ensuring customer satisfaction through effective communication and technical training. Candidates should have a relevant Bachelor's degree and experience in a regulated environment, with a willingness to travel extensively.

Benefits

Competitive base salary

Bonus potential

Excellent benefits

Qualifications

• 3-5 years of field travel and electronic/optical diagnostic work.
• Experience in an ISO 13485 regulated company.
• Ability to travel up to 90%.

Responsibilities

• Provide onsite customer support and perform product installations.
• Communicate technical issues and complete field service reports.
• Assist with pre-sales demonstrations and technical presentations.

Skills

Customer Service

Technical Training

Troubleshooting

Education

Bachelor's degree in a related technical discipline

Job description

The responsibilities of the Field Service Engineer are :

• Provide onsite customer support for product portfolio during field visits.
• Perform product installations, preventive maintenance, troubleshoot and perform field service repairs and tests.
• Communicate complex technical issues to other members of the support team as needed and share information as appropriate in a proactive manner.
• Initiate new cases within Salesforce, ensuring all relevant data is accurate and detailed to assist with driving timely resolution with internal teams.
• Provide appropriate technical training to both clinical and non-clinical personnel in the medical device industry.
• Complete timely and detailed field service reports and inquiry and complaint cases in Salesforce and seek case resolution within 30 days to ensure total customer satisfaction.
• Assist with pre-sales demonstrations, workshops and technical presentation to customers as needed.
• Issue and reconcile Return Authorizations (RA) as well as service equipment calibration logs in Salesforce.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The successful Field Service Engineer will have :

• Bachelor's degree or equivalent in a related technical, engineering discipline, IT or computers.
• 3-5 years of field travel, relevant customer service, and electronic / optical diagnostic work.
• Experience working in an ISO 13485 regulated company
• Must be able to travel (currently estimated to be up to 90%) or as assigned by the Service Manager.

What's on Offer

My client offers a competitive, base, bonus potential, and excellent benefits.

Each resume will be reviewed in 24-48 hours and relevant applicants will be scheduled immediately for a discussion. APPLY BELOW!

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Field Service Engineer • Chicago, Illinois