IT Support Technician

DCL Logistics; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

DCL Logistics is hiring an IT Support Technician for our Louisville, KY warehouse. You’ll be the first line of on-site IT help, resolving Windows, printer, and scanner issues, and escalating more complex problems to the corporate IT team.

The role covers basic MDM tasks, device provisioning, and user guidance, with a focus on keeping about 250 employees productive in a fast-paced warehouse environment.

Qualifications

• Proven experience providing basic IT support or help desk work.
• Solid understanding of Windows 10/11 troubleshooting and networking basics.
• Ability to explain technical issues to non-technical users in clear terms.
• Willingness to work a schedule including second shift and holidays.

Responsibilities

• Serve as the first point of contact for on-site IT issues at the Louisville warehouse.
• Diagnose Windows logins, printer and network issues, and device problems on the spot.
• Troubleshoot Zebra scanners and label printers; manage device configurations and drivers.
• Document requests in the ticketing system with symptoms, steps, and outcomes.
• Assist with basic security tasks and asset management; support MDM tasks.

Skills

Windows troubleshooting

Customer service

Documentation

Ticketing systems

Communication

Problem solving

Education

High school diploma or GED

Tools

Zebra scanners

Zebra label printers

Active Directory

NinjaOne / RMM tools

Jira

Confluence

MDM platforms

Job description

About DCL LogisticsFor over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.Why DCLWe are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family.We are hiring a IT Support Technician to be the first line of technical support at our Louisville, Kentucky warehouse. This person keeps about 250 employees working by solving everyday computer, scanner, and label printer issues on the spot, and escalating the rest to our corporate IT team.Key responsibilitiesAct as the first point of contact for on-site IT issues, in person and through the ticketing system.Diagnose and fix common Windows 11 problems: logins, password resets and account lockouts, printing, network connectivity, peripherals, and application errors.Troubleshoot Zebra USB barcode scanners and Zebra label printers, including connections, drivers, configuration, ribbons and media, print quality, and calibration.Provide basic support for Android wearable devices: reboots, battery and charging issues, device swaps, and re-pairing scanners and accessories.Perform light mobile device management (MDM) tasks, such as enrolling or re-provisioning wearable devices, using documented procedures.Set up, move, and swap workstations, tablets, and peripherals on the warehouse floor and in the office.Log every request in the ticketing system with clear notes on symptoms, steps taken, and outcome.Follow established procedures and escalate issues beyond first-level support to the corporate IT team with complete information.Help with basic security tasks, such as reporting suspicious activity and confirming that security agents are running on devices.Maintain a stock of spare devices, scanners, printers, cables, and printer supplies, and keep asset records up to date.Help users learn to use their tools, and suggest documentation or process improvements based on recurring issues.Required qualificationsHigh school diploma or GED.Some hands-on IT support experience, such as a help desk role, internship, school or volunteer IT work, or significant self-directed experience. About 6–12 months is typical, but we will consider less for the right candidate.Working knowledge of Windows 10/11 and common troubleshooting steps.Basic understanding of networking (IP addresses, Wi-Fi, DNS) and of user accounts in a Windows domain.Comfort working with USB peripherals and installing drivers.Clear written and verbal communication, including explaining technical issues to non-technical users.Ability to work the schedule described below, including second shift and the holiday blackout period.Ability to meet the physical requirements below.Preferred qualificationsCompTIA A+ certification, or progress toward it.Experience with Zebra barcode scanners or label printers, or similar devices.Experience in a warehouse, distribution, manufacturing, or retail environment.Exposure to Active Directory (unlocking accounts, resetting passwords).Familiarity with RMM, EDR, or MDM tools such as NinjaOne, SentinelOne, or an Android MDM platform.Experience with Atlassian Jira (our ticketing system) or Atlassian Confluence (our documentation platform).Physical requirementsLift and carry up to 25 lbs (workstations, printers, and supplies).Walk and stand for extended periods across a 170,000 sq ft warehouse floor.Bend, kneel, and reach to work on equipment at workstations.Work in an active warehouse environment and follow site safety rules, including any required personal protective equipment (PPE).Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.