Onsite IT Service Desk Technician – Warehouse Ops

iSoftStone; Whitestown (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

iSoftStone, Inc. in Whitestown, Indiana is seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations.

You will handle daily user support, computer setup, printer assistance, handheld device support, and basic network troubleshooting in a fast-paced environment. The role requires strong customer service and bilingual English/Spanish communication, with 1+ year IT support experience preferred.

Qualifications

• 1+ year of IT support experience preferred.
• Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.
• Familiar with basic networking concepts and troubleshooting.
• Experience with ticketing systems and onsite user support.
• Experience in warehouse, logistics, retail, or manufacturing environments is a plus.
• Strong customer service and communication skills.
• Spanish and English communication skills required.

Responsibilities

• Install and configure Windows operating systems, office software, and standard applications.
• Support desktops, laptops, monitors, printers, scanners, and peripheral devices.
• Troubleshoot basic hardware, software, and connectivity issues.
• Support barcode scanners, PDA devices, handheld terminals, and label printers.
• Handle printer maintenance, jams, toner replacement, and label printing issues.
• Configure basic network settings including IP, Wi-Fi, and printer connectivity.
• Prepare and deploy IT equipment for new users and warehouse operation.
• Respond to IT tickets and provide onsite support within SLA requirements.
• Maintain IT asset inventory and basic documentation.
• Escalate complex issues to L2 engineers when necessary.

Skills

Customer service

Communication

Spanish

English

Tools

Ticketing systems

MDM tools

Job description

iSoftStone, Inc. in Whitestown, Indiana is seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations.

You will handle daily user support, computer setup, printer assistance, handheld device support, and basic network troubleshooting in a fast-paced environment. The role requires strong customer service and bilingual English/Spanish communication, with 1+ year IT support experience preferred.