IT Service Desk Technician - Warehouse Operations

iSoftStone; Whitestown (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

iSoftStone, Inc. in Whitestown, Indiana is seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations.

You will handle daily user support, computer setup, printer assistance, handheld device support, and basic network troubleshooting in a fast-paced environment. The role requires strong customer service and bilingual English/Spanish communication, with 1+ year IT support experience preferred.

Qualifications

• 1+ year of IT support experience preferred.
• Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.
• Familiar with basic networking concepts and troubleshooting.
• Experience with ticketing systems and onsite user support.
• Experience in warehouse, logistics, retail, or manufacturing environments is a plus.
• Strong customer service and communication skills.
• Spanish and English communication skills required.

Responsibilities

• Install and configure Windows operating systems, office software, and standard applications.
• Support desktops, laptops, monitors, printers, scanners, and peripheral devices.
• Troubleshoot basic hardware, software, and connectivity issues.
• Support barcode scanners, PDA devices, handheld terminals, and label printers.
• Handle printer maintenance, jams, toner replacement, and label printing issues.
• Configure basic network settings including IP, Wi-Fi, and printer connectivity.
• Prepare and deploy IT equipment for new users and warehouse operation.
• Respond to IT tickets and provide onsite support within SLA requirements.
• Maintain IT asset inventory and basic documentation.
• Escalate complex issues to L2 engineers when necessary.

Skills

Customer service

Communication

Spanish

English

Tools

Ticketing systems

MDM tools

Job description

iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations

to join our Team in Whitestown, Indiana

Summary:

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment

Key Responsibilities:

• Install and configure Windows operating systems, office software, and standard application
• Support desktops, laptops, monitors, printers, scanners, and peripheral
• Troubleshoot basic hardware, software, and connectivity issue
• Support barcode scanners, PDA devices, handheld terminals, and label printer
• Handle printer maintenance, paper jams, toner replacement, and label printing issue
• Configure basic network settings including IP, Wi-Fi, and printer connectivity
• Prepare and deploy IT equipment for new users and warehouse operation
• Respond to IT tickets and provide onsite support within SLA requirement
• Maintain IT asset inventory and basic documentation
• Escalate complex issues to L2 engineers when necessary

Qualifications:

• 1+ year of IT support experience preferred
• Basic knowledge of Windows OS, computer hardware, printers, and handheld devices
• Familiar with basic networking concepts and troubleshooting
• Experience with ticketing systems and onsite user support
• Experience in warehouse, logistics, retail, or manufacturing environments is a plus
• Strong customer service and communication skills
• Spanish and English communication skills required

Preferred Qualifications:

• Experience supporting Zebra or Honeywell handheld devices
• Experience with label printing systems
• Basic knowledge of Intune or MDM tools is a plus

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.