Computer Services Technician I

County of Nevada; Nevada City (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement through CalPERS

Vacation

Holiday

Sick leave

Orthodontics coverage

457 options

Flex-scheduling

Teleworking

Job summary

County of Nevada seeks a Computer Services Technician to provide remote and in-person support to internal customers across Grass Valley, Nevada City and Truckee. The role covers desktops, laptops, mobile devices, printers, and VoIP phones, with opportunities to participate in small projects alongside senior IS staff.

The ideal candidate is a strong communicator with solid customer service skills and a willingness to learn, with levels I or II opening based on experience.

Qualifications

• Strong communication, documentation and troubleshooting skills are required.
• Willingness to learn and adapt in a service-driven environment.
• Level I or Level II eligibility; candidates may apply for either level.

Responsibilities

• Staff the Service Desk; assist customers with routine questions and requests for service on computer devices, software and hardware.
• Provide solutions and instructions via telephone, e-mail, or remote control.
• Respond in person to service calls on endpoint devices, systems and networks; diagnose computers and peripherals.
• Coach customers on computer operations and usage.
• Install and repair basic telephony and computer equipment.
• Resolve hardware/software problems with product vendor support and implement fixes.
• Cross-train and collaborate with IS staff to resolve technical problems.

Skills

Communication

Documentation

Troubleshooting

Customer service

Written communication

Education

High School Diploma or GED

Tools

VoIP phones

Job description

We’re excited to invite you to be part of a creative and forward-thinking team! At the County of Nevada, value your talent and are proud to foster a culture of growth, collaboration, and equal opportunity. Our department is collaborative, innovative, and dedicated to achieving excellence together. We believe Nevada County is a great place to grow your career and make a real impact—come join us!

Position Title: Computer Services Technician

Computer Service Technicians provide remote and in-person assistance to our internal customers across a variety of locations in Grass Valley, Nevada City and Truckee. Candidates for this position will work hands-on with a variety of technologies that include desktop PCs, laptops, mobile devices, printers and VoIP phones. Work may also include coordinating small projects and collaborating with more senior Information Systems staff.

Functions of Agency/Department:

Nevada County’s Information Services (IS) staff are responsible for managing the organization’s overall computing solutions. A key function of the team is preparing and maintaining networked computers to ensure they work together seamlessly and share information efficiently. Technicians and analysts design and configure hardware and software solutions by assessing business needs and helping departments achieve their network and system goals.

Duties/Responsibilities:

The Computer Services Technician I is the entry level position in the series and is suited to those just starting in the field. Candidates should be familiar with desktop technologies and have strong communication, documentation and troubleshooting skills and be ready to learn.

The Computer Services Technician II is the mid-level position, expected to be adaptable and have strong problem-solving skills and a good foundation in a variety of desktop technologies.

The ideal candidate is a strong communicator with excellent customer service skills, both in person and in writing. They should be able to explain technical concepts in clear, non-technical terms while demonstrating patience, empathy, and self-motivation.

Applicants are encouraged to apply for either the Level I or Level II position—or both.

The person selected for the position would be asked to perform a range of duties from very basic activities to those requiring higher skill levels and professional expertise:

• Staffs the Service Desk assisting customers with routine questions and requests for service on computer devices, software and hardware
• Provides solutions and instructions via telephone, e-mail, or remote control
• Responds in person to service calls on endpoint devices, systems and networks, performing diagnostics on computers and peripherals
• Coaches customers on computer operations and usage
• Installs and repairs basic telephony and computer equipment
• Resolves technical hardware and software problems with product vendor technical support and implements fixes as necessary
• Cross-trains and collaborates with other IS Staff members in the resolution of technical problems

So, why Nevada County?

Nevada County is nestled in California’s Sierra Nevada foothills, about an hour outside Sacramento and two hours from the San Francisco Bay Area. The Information Systems team is an award-winning organization that values collaboration and innovation in our mission to provide excellent technology to all County departments.

Our leadership encourages employee development and engagement, promotes open and visible communication, strives to be a high-performing organization, and recognizes personal contributions and growth.

The county offers full-time employees with a competitive benefits package including:

• retirement through CalPERS
• vacation
• holiday
• sick leave
• orthodontics coverage
• 457 options
• flex-scheduling
• possibility of teleworking

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Level I

• Graduation from high school or completion of GED program.
• Additional course work in computer operations/maintenance, from an accredited college or university, OR industry-provided training in computer and peripheral operations and/or maintenance, is preferred.

Level II (in addition to the above)

• Two years of experience performing work similar to the Computer Services Technician I in Nevada County.