IT Service Desk Technician II — 2nd Shift

hyundaiautoeveramerica; West Point (GA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

Generous PTO

Education assistance

Annual merit increase eligibility

Job summary

Hyundai AutoEver America (HAEA) is seeking a Service Desk Rep II to provide frontline technical support at the West Point, GA site. The role covers desk-side and remote assistance for laptops, desktops, tablets, and smartphones, with ticket logging in ITSM and escalation as needed.

Responsibilities include imaging devices, asset management, and timely incident closure. The candidate should handle basic networking and Windows OS issues and support users across shifts in a factory environment.

Qualifications

• High School diploma or equivalent experience.
• 0–1 year of IT or strong technical aptitude.
• Basic understanding of networking concepts and Windows operating systems
• Strong troubleshooting and logical problem‑solving skills
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange
• Ability to multitask, prioritize incoming requests, and work effectively both independently and in a team environment

Responsibilities

• Technical Support: Provide desk‑side and remote technical support to users across departments and building locations.
• Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
• Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers, and related peripherals.
• Imaging: Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
• Incident Documentation: Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
• Data Management: Backup and restore user profiles and data in accordance with established procedures.
• Asset Management: Follow asset naming and labeling standards; register IT assets; participate in asset inventory audits.
• Escalation: Escalate complex or unresolved issues to Service Desk Rep II or management when appropriate.
• Other Duties: Perform other duties as assigned by management.

Skills

Windows OS

Networking basics

Troubleshooting

ITSM ticketing

Customer service

Microsoft Office

Microsoft Exchange

Teamwork

Education

High School diploma or equivalent

Tools

ITSM systems

Remote support tools

Job description

Hyundai AutoEver America (HAEA) is seeking a Service Desk Rep II to provide frontline technical support at the West Point, GA site. The role covers desk-side and remote assistance for laptops, desktops, tablets, and smartphones, with ticket logging in ITSM and escalation as needed.

Responsibilities include imaging devices, asset management, and timely incident closure. The candidate should handle basic networking and Windows OS issues and support users across shifts in a factory environment.