IT Service Desk Specialist I — First-Contact Tech Support

Shine Management Inc. & Shine Systems; Charlottesville (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Shine Management Inc. & Shine Systems in Charlottesville, Virginia, is seeking a Level 1 Service Desk Specialist. The ideal candidate will provide first contact and incident resolution for customers experiencing hardware and software issues while offering polite and effective customer service.

Essential qualifications include certifications, relevant experience, and the ability to manage schedules for engineering programs. An Active TS/SCI clearance is required for this role.

Qualifications

• DoD 8570.01-M IAT level II certification required.
• Active TS/SCI clearance required.
• 2 years of managing a schedule for an engineering program is essential.

Responsibilities

• Provide first contact and incident resolution for hardware and software issues.
• Document incident statuses and solutions.
• Ensure polite and friendly customer service.

Skills

Customer service

Incident resolution

Technical support

Problem-solving

Education

High School Diploma/GED and relevant experience

Associate’s Degree and relevant experience

Bachelor’s Degree and relevant experience

Tools

MS Project or similar software

Common Windows applications

Job description

Shine Management Inc. & Shine Systems in Charlottesville, Virginia, is seeking a Level 1 Service Desk Specialist. The ideal candidate will provide first contact and incident resolution for customers experiencing hardware and software issues while offering polite and effective customer service.

Essential qualifications include certifications, relevant experience, and the ability to manage schedules for engineering programs. An Active TS/SCI clearance is required for this role.