IT Service Desk Technician - Frontline Tech Support

Global Lending Services; Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical/dental/vision

401K with employer match

Paid Time Off

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual

Job summary

Global Lending Services is seeking a Service Desk Technician to provide company-wide IT support for software, hardware, and networking issues. You will deliver the highest level of customer service while resolving technical requests and maintaining detailed ticket history.

The role requires a Bachelor's degree in Computer Science or a related field, or 4+ years of relevant experience plus one technical certification.

Qualifications

• Minimum of a Bachelor's degree in Computer Science or related field required
• In lieu of a degree, candidates with a minimum of four (4) years' relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
• Working knowledge of networking protocols required
• Working knowledge of hardware, software, network, OS interaction required
• Microsoft Technology Associate or CompTIA A+ certification preferred
• Minimum of 1 (one) year experience in a related field preferred

Responsibilities

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and elevate situations requiring urgent attention
• Use system deployment images and software deployment packages

Skills

Customer service

Troubleshooting

Networking

Ticketing systems

Communication skills

Education

Bachelor's degree in Computer Science or related field

4+ years experience in IT

Tools

Imaging software

Software deployment tools

Job description

Global Lending Services is seeking a Service Desk Technician to provide company-wide IT support for software, hardware, and networking issues. You will deliver the highest level of customer service while resolving technical requests and maintaining detailed ticket history.

The role requires a Bachelor's degree in Computer Science or a related field, or 4+ years of relevant experience plus one technical certification.