IT Service Desk Technician — Frontline Support & Microsoft 365

Rimkus; Texas; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

Rimkus is seeking a Services Desk Technician I to provide frontline technical support to employees across the organization in a dynamic, growing environment.

You will troubleshoot hardware, software, and connectivity issues, support Windows devices, and assist with Microsoft 365 applications. The role includes onboarding and offboarding support, ticket documentation, and collaboration with IT teams on projects.

Qualifications

• 2–3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.
• CompTIA A+ certification required.
• ITIL 4 Foundation certification preferred.
• Experience supporting Windows operating systems and general computer hardware and software.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory and user account administration.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and through the IT ticketing system.
• Troubleshoot and resolve common hardware, software, operating system, printing, and connectivity issues.
• Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment.
• Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Assist users with password resets, account access, permissions, and basic Active Directory tasks.
• Escalate issues that cannot be resolved at Tier 1 to Tier 2 or other teams.
• Maintain accurate IT asset and equipment records.
• Participate in IT projects and deployments.

Skills

Troubleshooting

Customer support

Windows OS

Education

Associate degree or related field

Tools

IT ticketing system

Active Directory

Microsoft 365

Job description

Rimkus is seeking a Services Desk Technician I to provide frontline technical support to employees across the organization in a dynamic, growing environment.

You will troubleshoot hardware, software, and connectivity issues, support Windows devices, and assist with Microsoft 365 applications. The role includes onboarding and offboarding support, ticket documentation, and collaboration with IT teams on projects.