IT Service Desk Technician I - Windows & M365 Support

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Town of Florida (NY); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% employer paid medical plan

401(k) match

Dental

Vision

Flex spending account

Short-term and long-term disability &

Life insurance

Descrizione del lavoro

Sonny's Enterprises, the world's leading conveyorized car wash equipment maker, seeks an IT Service Desk Technician I to deliver responsive user support and reliable operational execution. You will own incident lifecycles, troubleshoot Windows environments, manage Microsoft 365 services, and assist with onboarding/offboarding, device enrollment, and access controls.

This role emphasizes documentation, adherence to SLAs, and collaboration with cross-functional teams.

Competenze

• Foundational troubleshooting of Windows, Macs, Microsoft 365, endpoints, mobile devices, printers, and remote access.
• Working knowledge of Entra ID / Active Directory, MFA, group membership, permissions, and basic identity concepts.
• Experience with ITSM ticket management and disciplined documentation of incidents, requests, and resolutions.
• Basic exposure to Intune, endpoint management, RMM tools, asset management, and enterprise application support.
• Basic scripting or automation knowledge, is beneficial.

Mansioni

• Service Desk and End-User Support.
• Review, prioritize, own, and update incidents and requests in the designated ITSM platform in accordance with service levels and operating procedures.
• Troubleshoot Windows endpoints, laptops, desktops, mobile devices, printers, peripherals, conferencing tools, common software, and basic VPN or connectivity issues.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and standard productivity applications.
• Provide floor and remote support, communicate progress to users, validate restoration of service, and document final resolution steps.
• Perform initial triage for business applications and route only after completing defined troubleshooting and capturing useful diagnostic information.
• User Lifecycle, Identity, and Access.
• Execute approved onboarding and offboarding tasks, including account setup or disablement, license assignment, mailbox handling, group membership, application access, and equipment coordination.
• Support MFA enrollment and resets, guest invitations, international travel or geo-exception workflows, and routine access requests using approved procedures.
• Endpoint, Mobile, and Asset Operations.
• Configure and deploy devices, enroll endpoints in Intune or other management platforms, install approved software, and perform basic compliance remediation.
• Support mobile device enrollment, application deployment, replacements, recovery, and lifecycle activities.
• Maintain hardware and software inventory records and assist with procurement, assignment, transfer, audit, refresh, and retirement activities.
• Application and Platform Administration.
• Perform routine user administration, licensing, access, and first-line troubleshooting for supported platforms such as Adobe, Autodesk, SolidWorks, Lucidchart, Jira, Confluence, GitHub, UniPoint, and similar business applications.
• Assist with Teams and SharePoint access requests, shared mailboxes, distribution lists, and other standard Microsoft 365 administration within assigned permissions.
• Operational Discipline and Improvement.
• Monitor assigned queues, service advisories, endpoint or RMM alerts, and recurring operational checks; elevate risks according to defined procedures.
• Create and improve knowledge articles, standard work instructions, and user-facing guidance.
• Identify repetitive work, recurring incidents, and opportunities to improve self-service, automation, or shift-left support.
• Participate in projects, testing, deployments, and after-hours support as assigned.

Formazione

Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.

CompTIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or comparable certifications.

Strumenti

Intune

RMM tools

Asset management

Enterprise applications support

Descrizione del lavoro

Sonny's Enterprises, the world's leading conveyorized car wash equipment maker, seeks an IT Service Desk Technician I to deliver responsive user support and reliable operational execution. You will own incident lifecycles, troubleshoot Windows environments, manage Microsoft 365 services, and assist with onboarding/offboarding, device enrollment, and access controls.

This role emphasizes documentation, adherence to SLAs, and collaboration with cross-functional teams.