IT Service Desk Specialist – Windows & Microsoft 365

Rimkus; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

401k/IRA

Life Insurance

Paid Time Off

Family Leave

Disability Coverage

Training & Development

Job summary

Rimkus is seeking an IT Help Desk/Desktop Support professional in Houston to provide first-line technical support for employees, handling hardware, software, and connectivity issues across Windows devices and Microsoft 365.

You will manage account access, assist with password resets, and escalate complex problems to Tier 2. The role emphasizes customer-focused service, security best practices, and collaboration with IT teams.

Qualifications

• Associate degree in Information Technology or related field; equivalent combination of education and experience may be considered.
• 2-3 years of experience in a Service Desk/Help Desk/Desktop Support role.
• CompTIA A+ certification is required.
• ITIL 4 Foundation certification preferred.
• Microsoft certifications (e.g., MCSE/Microsoft 365) are assets.
• Experience supporting Windows operating systems and general computer hardware/software.
• Working knowledge of Active Directory and user account administration.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network connectivity troubleshooting.
• Experience troubleshooting laptops, desktops, monitors, printers, and other peripherals.
• Experience using an IT service management or ticketing system.
• Able to explain technical information clearly to users with varying knowledge.
• Eligibility to work in the United States.
• Experience with VDI/remote desktop or endpoint management tools is an asset.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and the IT ticketing system.
• Troubleshoot and resolve hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops/desktops/monitors/printers/mobile devices and other IT equipment.
• Assist users with passwords, access, permissions, and basic Active Directory tasks.
• Troubleshoot VPN, Wi-Fi, and remote access connectivity.
• Install, configure, update, and maintain computers and software.
• Create and maintain IT support tickets with troubleshooting notes and resolutions.
• Escalate complex issues to Tier 2 or other teams as needed.
• Follow IT security policies and procedures.

Skills

IT Support

Windows OS

Microsoft 365

Active Directory

VPN Troubleshooting

Ticketing System

Customer Service

Communication

Problem Solving

Security Best Practices

Education

Associate degree in IT

Job description

Rimkus is seeking an IT Help Desk/Desktop Support professional in Houston to provide first-line technical support for employees, handling hardware, software, and connectivity issues across Windows devices and Microsoft 365.

You will manage account access, assist with password resets, and escalate complex problems to Tier 2. The role emphasizes customer-focused service, security best practices, and collaboration with IT teams.