IT Service Desk Technician - Fast-Paced User Support

Talentify; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

More benefits

Job summary

INSPYR Solutions in Baltimore, MD is seeking a Service Desk Technician to provide first-level IT support, troubleshooting hardware, software, and basic network issues, and to install, configure, and test computers and peripherals.

You will assist end users via phone, email, chat, and in-person, manage service desk tickets, support device deployments, and help maintain inventory and system performance. Compensation is $25-26 per hour.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 1–2 years IT support, help desk, or customer service experience.
• Strong troubleshooting, communication, and organizational skills.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
• Install, configure, test, and maintain desktops, laptops, peripherals, and standard software applications.
• Manage and resolve service desk tickets, including escalations for high-priority users.
• Configure devices for end users, perform hardware upgrades and replacements, and assist with testing.
• Support PC refresh initiatives by maintaining equipment inventory and generating asset reports.

Skills

Troubleshooting

Communication

Customer service

Organizational skills

Multi-tasking

Collaboration

Education

Associate degree in Information Technology, Computer Science, or a related field

Job description

INSPYR Solutions in Baltimore, MD is seeking a Service Desk Technician to provide first-level IT support, troubleshooting hardware, software, and basic network issues, and to install, configure, and test computers and peripherals.

You will assist end users via phone, email, chat, and in-person, manage service desk tickets, support device deployments, and help maintain inventory and system performance. Compensation is $25-26 per hour.