IT Service Desk Pro - Fast, Friendly User Support

Weber Blackstone; Providence (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

Weber Blackstone is seeking a skilled IT Service Desk Technician to support employees' technology needs. You will be the first point of contact for IT issues, delivering timely, friendly, and effective end-user support across desktop, printers, and network-related problems.

The role requires strong communication, problem-solving, and the ability to work both independently and within a team, with on-call rotation and familiarity with Windows, macOS, and Microsoft 365.

Qualifications

• Associate degree in IT or related field (or equivalent experience).
• Proven experience in technical support or service desk.
• Strong knowledge of Windows and MacOS.
• Familiarity with Microsoft 365 applications.
• Available for on-call rotation.
• Ability to articulate technical issues clearly.
• Basic networking concepts.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to and resolve technical support requests via phone, email, instant messaging or ticketing system.
• Troubleshoot hardware, software, and network-related issues for end-users.
• Provide support for desktop and laptop computers, printers, and other IT equipment.
• Assist with user account management, including password resets and access provisioning.
• Document issues, solutions, and workarounds in the ticketing system and knowledge base.
• Escalate complex issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance and updates on IT systems and equipment.
• Educate users on IT policies and best practices to enhance system usage and security.

Skills

Communication skills

Windows

macOS

Microsoft 365

On-call readiness

Networking basics

Team collaboration

Attention to detail

Education

Associate degree in IT or related field

Tools

IT ticketing systems

VPN configurations

Remote management tools

Job description

Weber Blackstone is seeking a skilled IT Service Desk Technician to support employees' technology needs. You will be the first point of contact for IT issues, delivering timely, friendly, and effective end-user support across desktop, printers, and network-related problems.

The role requires strong communication, problem-solving, and the ability to work both independently and within a team, with on-call rotation and familiarity with Windows, macOS, and Microsoft 365.