IT Service Desk Technician - On-Call Support

North Atlantic Imports, LLC; Logan (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

Weber Blackstone is seeking an IT Service Desk Technician to be the first line of support for our employees, handling requests via phone, email, and ticketing. You will troubleshoot hardware, software, and network issues on Windows and MacOS systems, manage user accounts, and maintain documentation.

This role requires strong communication, a customer‑focused approach, and the ability to work independently or with teams in a fast-paced environment.

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Associate's degree in information technology or a related field (or equivalent experience).
• Proven experience in a technical support or service desk role.
• Strong knowledge of Windows and MacOS operating systems.
• Familiarity with Microsoft 365 applications.
• Availability for on‑call rotation.
• Ability to articulate technical issues clearly.
• Basic networking concepts.

Responsibilities

• Respond to and resolve technical support requests via phone, email, instant messaging or ticketing system.
• Troubleshoot hardware, software, and network‑related issues for end-users.
• Provide support for desktop and laptop computers, printers, and other IT equipment.
• Assist with user account management, including password resets and access provisioning.
• Document issues, solutions, and workarounds in the ticketing system and knowledge base.
• Escalate complex issues to higher‑level support teams or vendors as necessary.
• Perform routine maintenance and updates on IT systems and equipment.
• Educate users on IT policies and best practices to enhance system usage and security.

Skills

Communication skills

End-user support

Windows & MacOS

Microsoft 365

On-call rotation

Technical articulation

Networking concepts

Team collaboration

Independent work

Education

Associate's degree in IT or related field

Tools

IT ticketing systems

Job description

Weber Blackstone is seeking an IT Service Desk Technician to be the first line of support for our employees, handling requests via phone, email, and ticketing. You will troubleshoot hardware, software, and network issues on Windows and MacOS systems, manage user accounts, and maintain documentation.

This role requires strong communication, a customer‑focused approach, and the ability to work independently or with teams in a fast-paced environment.