IT Service Desk Technician — End-User & Network Support

Great Dane; Kewanee (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Dental, vision, medical benefits

Retirement plan 401(k) with company

Paid holidays and vacation

Job summary

Great Dane in Kewanee, IL is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software, and to support servers, networking, and phone systems. You will interact daily with end users and help improve our service desk performance.

This role requires a 2+ year IT background, an associate degree or equivalent training, strong troubleshooting and communication skills, and the ability to work with minimal supervision on a variety of tasks.

Qualifications

• Associates degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
• Years of Experience: 2+
• Proficient in PC installation, upgrades, and repair
• Proficient in Windows and Microsoft Office
• Excellent troubleshooting and communication skills
• Good understanding of server and networking technology
• Travel: 25%

Responsibilities

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

Skills

PC installation, upgrades, repair

Windows and Microsoft Office

Troubleshooting and communication

Server and networking knowledge

Education

Associates degree / related experience

Job description

Great Dane in Kewanee, IL is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software, and to support servers, networking, and phone systems. You will interact daily with end users and help improve our service desk performance.

This role requires a 2+ year IT background, an associate degree or equivalent training, strong troubleshooting and communication skills, and the ability to work with minimal supervision on a variety of tasks.