IT Service Desk Technician — End-User Support & Hardware

Wells Enterprises; Le Mars (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual incentive bonus

Job summary

Wells Enterprises, a Ferrero company, seeks an IT Support Technician to assist employees with hardware and software on IT devices, including PCs, tablets, phones, printers, and more. You will guide users through troubleshooting, document procedures, and support incidents from Level 1 through higher levels.

Ideal candidates have an associate degree in computers or equivalent experience, with 2+ years in computer repair and strong knowledge of PC hardware, software, OS, and network connectivity.

Qualifications

• Associates degree or equivalent experience required.
• Advanced knowledge of PC hardware, software applications, operating systems, and network connectivity.
• Strong communication and documentation skills; analytical and detail-oriented.

Responsibilities

• Provide end-user support via phone, email, or in person for incident resolution.
• Troubleshoot hardware and software using established procedures; create troubleshooting docs for service desk.
• Perform hardware/software upgrades and deploy new hardware in line with internal controls.

Skills

Communication skills

Documentation

Analytical skills

Customer service

Interpersonal skills

Education

Associate degree in computers

Industry certifications advised

Job description

Wells Enterprises, a Ferrero company, seeks an IT Support Technician to assist employees with hardware and software on IT devices, including PCs, tablets, phones, printers, and more. You will guide users through troubleshooting, document procedures, and support incidents from Level 1 through higher levels.

Ideal candidates have an associate degree in computers or equivalent experience, with 2+ years in computer repair and strong knowledge of PC hardware, software, OS, and network connectivity.