End User Support Technician

Great Dane; Kewanee (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Dental, vision, medical benefits

Retirement plan 401(k) with company

Paid holidays and vacation

Job summary

Great Dane in Kewanee, IL is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software, and to support servers, networking, and phone systems. You will interact daily with end users and help improve our service desk performance.

This role requires a 2+ year IT background, an associate degree or equivalent training, strong troubleshooting and communication skills, and the ability to work with minimal supervision on a variety of tasks.

Qualifications

• Associates degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
• Years of Experience: 2+
• Proficient in PC installation, upgrades, and repair
• Proficient in Windows and Microsoft Office
• Excellent troubleshooting and communication skills
• Good understanding of server and networking technology
• Travel: 25%

Responsibilities

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

Skills

PC installation, upgrades, repair

Windows and Microsoft Office

Troubleshooting and communication

Server and networking knowledge

Education

Associates degree / related experience

Job description

THE ROLE

At Great Dane, we rely on makers and we're calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.

THE POSITION

The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.

WHAT YOU’LL DO

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

QUALIFICATIONS

• Education: Associates degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
• Years of Experience: 2+
• Skills
  • Proficient in PC installation, upgrades, and repair
  • Proficient in Windows and Microsoft Office
  • Excellent troubleshooting and communication skills
  • Good understanding of server and networking technology
• Travel: 25%

PHYSICAL/MENTAL REQUIREMENTS

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of "Champions" and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Great Dane is an Equal Opportunity Employer